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    FREQUENTLY ASKED QUESTIONS

    What is the offer?

    • 10% Instant Discount of up to INR 2,000 with AU Small Finance Bank Credit Cards (Non-EMI & EMI transactions).
    • Additional Instant Discount of up to INR 2,500 with AU Small Finance Bank Credit Cards (Non-EMI & EMI transactions) on purchase of select products.

    What is the offer duration?

    • 13th August 2024 (00:00 Hours) to 18th August 2024 (23:59 Hours)

    What other conditions should apply to avail the offer?

    • Categories - Sitewide including Grocery & Travel
    • Maximum Offer Savings per Credit Card (Non-EMI & EMI Txns): INR 4,500

    Credit Card Offer Construct :

    • Base Offers: Sitewide including Grocery & Travel

      • Grocery

        1. Minimum Cart Value - INR 2,500
        2. Max. Discount per card (Non-EMI & EMI transactions) - INR 300

      • Mobiles

        1. Minimum Cart Value - INR 5,000
        2. Max. Discount per card (Non-EMI transactions) - INR 1,000
        3. Max. Discount per card (EMI transactions) – INR 1,500

      • Other Categories

        1. Minimum Cart Value - INR 5,000
        2. Max. Discount per card (Non-EMI transactions) - INR 1,500
        3. Max. Discount per card (EMI transactions) - INR 2,000

    *Customer can avail a maximum base offer discount of up to INR 2,000 per Credit Card.

    • Bonus Offers: Sitewide excluding Grocery

      • Bonus Offer 1:

        1. Minimum Cart Value - INR 24,999
        2. Max. Discount per card (Non-EMI and EMI transactions) - INR 500

      • Bonus Offer 2:

        1. Minimum Cart Value - INR 49,999
        2. Max. Discount per card (Non-EMI and EMI transactions) - INR 1,000

      • Bonus Offer 3:

        1. Minimum Cart Value - INR 74,999
        2. Max. Discount per card (Non-EMI and EMI transactions) - INR 1,000

    *Customer can avail a maximum bonus offer discount of up to INR 2,500 per Credit Card.

    • In the event the customer returns any/all products in the order placed during the Offer Period, thereby not maintaining the minimum purchase value, as required to avail the Offer, he/she shall not be eligible for the Offer. Accordingly, the amount availed as a discount under the Offer shall stand deducted from any refund(s) processed for the returned product(s).

      Is the offer applicable on all AU Bank Credit card Transactions?

    • This Offer is applicable on all AU Bank Credit Card transactions.

    • Offer is NOT applicable on transactions made through Internet Banking or UPI.
    • The offer can be redeemed only in serviceable pin codes as per Government guidelines.

    How do I check if a product is eligible?

    • This offer is applicable on select products across sitewide categories.
    • Offer will be listed on the product page, for all eligible products. Please check the product listing page before making a purchase.

    Will I get the offer if I pay through Flipkart Gift Card partially?

    • Yes, You can avail the offer. In this case, the offer will only apply on the amount paid through AU Bank Credit Cards against the eligible product(s).
    • For Base Offer, this amount should be equal to or more than INR 2,500 for Grocery and INR 5,000 for other categories and for Bonus Offers, this amount should be equal to or more than INR 24,999 for Bonus Offer.

    How many times can this offer be availed?

    • There is no limit on the number of transactions to avail the Base Offer discount. However, you can avail a Maximum Base Offer Discount of up to INR 2,000 per Credit Card.
    • Each Bonus Offer can only be availed once per card on a single transaction during the offer duration.
    • Maximum Discount per card is a cumulative savings across all platforms of Flipkart (Flipkart, Grocery, Minutes & Travel).

    TERMS AND CONDITIONS

    Preliminary

    1. This offer (“Offer”) is co-sponsored by AU Small Finance Bank and Flipkart Advanz Private Limited (“Flipkart Advanz”) on www.Flipkart.com, Flipkart mobile app and Flipkart mobile site (collectively referred to as “Platform”), which Platform is owned and operated by Flipkart Internet Private Limited (Flipkart, We or Our). It is open to all residents of India holding a valid and subsisting AU Bank Credit Card (“Cardholder/You/Your” and “Card”).

    2. By participating in the Offer (defined below), Cardholder agrees to be bound by:

      • these terms and conditions (“T&C”);
      • the Terms of Use, Privacy Policy and other relevant documentation including any modifications, alterations or updates thereof, that are published on the Platform; and
      • all applicable terms and conditions of the AU Bank.

    Offer Details

    • Offer Duration - 13th August 2024 (00:00 Hours) to 18th August 2024 (23:59 Hours).

    • Under this Offer, AU Bank Cardholders will get

      • Base offer discount of up to INR 2,000 per Credit Card (Non-EMI & EMI Txns) on the purchase of select products sold on the platform during the offer period.
      • An additional bonus offer discount of up to INR 2,500 on purchase of select products sold on the platform during the offer period.
      • Each bonus offer can only be availed once per card

    • The discount will be applied to the Net Cart Value (NCV). NCV shall mean the total value of only the eligible product/s in the cart after all applicable discounts and exchange offer redemptions.

      • The minimum Net Cart Value (NCV) to avail the Base Offer on Grocery is INR 2,500 and on all other categories is INR 5,000.
      • The minimum Net Cart Value (NCV) to avail Bonus Offer 1 is INR 24,999, Bonus Offer 2 is INR 49,999 and Bonus Offer 3 is INR 74,999.
    • The offer is applicable at www.flipkart.com, m.flipkart.com & Flipkart mAPP (mobile Application).
    • The offer is not applicable on payment made via Net Banking or UPI.
    • Discount will be calculated on the net paid amount by the customer post any other discounts, exchange offer redemptions and refunds.
    • The offers are applicable on purchase of select products only.

    Other Terms and Conditions

    1. All Credit Cardholders, excluding AU Bank Debit Card, Corporate Credit Card. Offer is not valid on EMI transactions.

    2. This Offer is NOT applicable on transactions made through Internet Banking/ UPI payment option

    3. The Offer is not applicable for Card-on-delivery transactions.
    4. In case of cancellation of your order, the transaction will not qualify for the Offer. If you cancel part of your order, you will qualify for the Offer only on the net amount you pay basis eligibility.
    5. AU Bank reserves the right to disqualify the Cardholder(s) from the benefits of the Offer, if any fraudulent activity is identified as being carried out for availing the benefits under the said Offer or otherwise by use of the Card.
    6. Any person availing this Offer shall be deemed to have accepted these terms and conditions.
    7. AU Bank and Flipkart Advanz reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
    8. Delinquent and over-limit AU Bank Credit Card members will not qualify for this Offer.
    9. Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a best effort basis.
    10. Nothing herein amounts to a commitment by AU Bank to conduct further, similar or other offers.
    11. The above Offer is by way of a special offer for AU Bank Credit Cards holders only and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the card member agreement.
    12. Any query regarding the program will be entertained only till 18th September 2024. Post such date, AU Bank and Flipkart Advanz will not entertain any correspondence or communication regarding this Program from any persons.
    13. AU Bank does not endorse any of the products or brands being offered under the Program and will not accept any liability pertaining to the quality, merchantability, fitness, delivery or after sales service of such products which shall be at the sole liability to sellers on the Platform.
    14. All the existing offers, gifts, discounts etc. that are being offered can be availed by the Cardholders as part of this exclusive offer as mentioned in the communication.
    15. Pictures of products shown in the communication sent to the customer either through mailers or advertised on the website, are representative only and may not bear a resemblance to the actual products. None of the parties shall under any circumstances be responsible towards the same.
    16. Products offered under this program are subject to availability from the respective participating merchants/sellers on the Platform and accordingly AU Bank or Flipkart Advanz in no circumstances shall be liable for non-availability of any of the products.
    17. Under no circumstance will the offer/discount being offered under this Program be settled with cash in lieu by AU Bank or by Flipkart Advanz.
    18. Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for the Offer
    19. AU Bank will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered by seller(s) on products/services made available by it and the same shall be at the sole risk and consequences of such seller(s) and without reference to AU Bank.
      20.Flipkart Advanz or the seller(s) shall not be liable for any failure by AU Bank to honor the transaction and for any technical issues because of which the transaction made by the Cardholder was not successful. AU Bank shall indemnify and hold Flipkart Advanz and seller harmless against any claims by the Cardholder for unsuccessful completion of the transaction. Further, AU Bank shall solely be liable to the Cardholder for wrongful remittance of the amounts by it, without any reference to Flipkart Advanz.
    20. By participating in this Offer you agree to be bound by these terms and conditions of the Offer, standard terms and conditions, terms of use, privacy policy (subject to change) of the Platform and the terms and conditions of respective seller shall be applicable on the Cardholder.
    21. The Cardholder shall indemnify and hold Flipkart Advanz, AU Bank and/ or seller(s) harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Flipkart Advanz, AU Bank and/ or seller as a consequence of (i) violation of these terms and conditions, of the terms of user agreement, privacy policy (subject to change) published on the Platform, by Cardholder; (ii) violation of applicable laws by Cardholder; and (iii) any action or inaction resulting in willful misconduct or negligence on the part of the Cardholder.
    22. All government Levies like Goods and Service Tax, Sales Tax, TDS, any Local Tax, Octroi etc., shall be payable by the Cardholder as applicable at the time the respective Offer.
    23. This Offer shall be subject to all applicable laws, rules and regulations which are in existence and which may be promulgated anytime by any statutory authority.
    24. Any disputes arising out of the Offer shall be subject to arbitration by a sole arbitrator to be appointed by AU Bank for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996. The place of arbitration shall be at Mumbai for AU Bank and language of the arbitration shall be English. The existence of a dispute, if any, shall not constitute a claim against the AU Bank.
    25. All liability with respect to the products purchased lies with the respective sellers and neither Flipkart Advanz nor AU Bank shall be in any way responsible for the same.
    26. This Offer is valid only in India. The minimum age of such Cardholder shall be 18 years.
    27. Further, as required by applicable law, in the event that the Cardholder makes a purchase of an amount equal to or above INR 2,00,000, the Cardholder will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Cardholder will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Cardholder, it need not be submitted again. The order of the Cardholder will be cancelled if there is a discrepancy between the name of the Cardholder and the name on the PAN Card.
      29.This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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