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    Frequently Asked Questions

    What is the offer?

    • 10% Instant Discount with Federal Bank Credit Card (Non-EMI & EMI Txns) and Debit Card (Non-EMI Txns) on purchase of select products
    • The offer is not applicable on EPIFI, Jupiter, OneCard, Scapia Cards
    • The offers will apply on purchase of select products only. Please check if the offer is listed on the product page, before making the purchase.
    • The bank offer discount displayed on the Product page is applicable on select cards. To check if the discount is applicable on your card, enter the card details on the 'Payment' page and check the discount applied

    What are the Offer Benefits?

    • Category - Grocery

    Base Offers -

    1. 10% Instant Discount on Credit Card (Non-EMI & EMI Txns)

      • Min Transaction Value: INR 1,500
      • Max Discount (Non-EMI & EMI Txns): INR 300
      • Customer can avail a maximum offer discount of up to INR 300 per Credit Card only once per Month

    2. 10% Instant Discount on Debit Card (Non-EMI Txns)

      • Min Transaction Value: INR 1,500
      • Max Discount (Non-EMI): INR 200
      • Customer can avail a maximum offer discount of up to INR 200 per Debit Card only once per Month

    What is the offer duration?

    • 1st December 2024 (00:00 Hours) to 31st December 2024 (23:59 Hours), Only Mondays

    What are the eligibility conditions?

    • In the event the customer returns any/all products in the order placed during the offer period, thereby not maintaining the minimum purchase value, as required to avail the Offer, he/she shall not be eligible for the Offer. Accordingly, the amount availed as a discount under the Offer shall stand deducted from any refund(s) processed for the returned product(s).
    • If an order is canceled, the offer may take up to 24 hours to refresh for the customer to utilise it again.

    • How many times can this offer be applied?

      • Base offer 1 on Credit Card (Non-EMI & EMI Txns) can be availed only once per Credit Card per month
      • Base offer 2 on Debit Card (Non-EMI Txns) can be availed only once per Debit Card per month

    • Is the offer applicable on all Federal Bank Credit and Debit Card Transactions?

      • This offer is applicable on Federal Bank Credit Cards (Non-EM & EMII Transactions) and Debit Cards (Non-EMI Transactions) excluding Federal bank Corporate or Commercial cards, EPIFI, Jupiter, OneCard, Scapia Cards
      • Offer is not applicable on transactions made through Internet Banking or UPI.
      • The offer can be redeemed only in serviceable pin codes as per Government guidelines.

    • Will I get the offer if I pay through Flipkart Gift Card partially?

      • Yes, you can avail the offer and the offer will only apply on the amount paid through Federal Bank Credit Card and Debit Card against the eligible product(s).
      • The amount paid through Federal Bank Credit Cards and Debit Cards should be equal to or more than the Minimum Transaction Value i.e INR 1,500 for the Base Offers.

    How do I avail the offer:

    • Under this Offer, Cardholders will get 10% Instant Discount on purchase of select products on the platform during the offer period.

    • The discount will be applied to the Net Cart Value (NCV). NCV shall mean the total value of only the eligible product/s in the cart after all applicable discounts and exchange offer redemptions.

      • Base Offers:

        1. The minimum Net Cart Value (NCV) to avail the offer is INR 1,500 on Grocery

    • Offer Discount shall be applicable as follows:

      • Base Offer on Credit Cards(Non-EMI & EMI Txns) : Maximum Discount of up to INR 300 per Credit Card can be availed only once during the offer period.
      • Base Offer on Debit Cards(Non-EMI Txns) : Maximum Discount of up to INR 200 per Debit Card can be availed only once during the offer period.
    • The offer is applicable at www.flipkart.com, m.flipkart.com & Flipkart mAPP (mobile Application).
    • The offer is not applicable on payment made via Net Banking or UPI.
    • Discount will be calculated on the net paid amount by the customer post any other discounts, exchange offer redemptions and refunds.

    Other TERMS AND CONDITIONS

    Preliminary

    1. This offer (“Offer”) is co-sponsored by Federal Bank and Flipkart Advanz Private Limited (“Flipkart Advanz”) on www.Flipkart.com, Flipkart mobile app and Flipkart mobile site (collectively referred to as “Platform”), which Platform is owned and operated by Flipkart Internet Private Limited (Flipkart, We or Our). It is open to all residents of India holding a valid and subsisting Federal Credit Card and Debit Card (“Cardholder/You/Your” and “Card”).

    2. By participating in the Offer (defined below), Cardholder agrees to be bound by:

      • these terms and conditions (“T&C”);
      • the Terms of Use, Privacy Policy and other relevant documentation including any modifications, alterations or updates thereof, that are published on the Platform; and
      • all applicable terms and conditions of the Federal Bank.

    Other Terms and Conditions

    • Offer is valid for Federal Bank Credit and Debit Cardholders, Federal bank Corporate or Commercial cards, EPIFI, Jupiter, OneCard, Scapia Cards
    • Offer is also applicable on Federal Bank Credit Card EMI transactions
    • This Offer is NOT applicable on transactions made through Internet Banking or UPI payment option
    • The Offer is not applicable for Card-on-delivery transactions
    • In case of cancellation of your order, the transaction will not qualify for the Offer. If you cancel part of your order, you will qualify for the Offer only on the net amount you pay basis eligibility
    • Federal Bank reserves the right to disqualify the Cardholder(s) from the benefits of the Offer, if any fraudulent activity is identified as being carried out for availing the benefits under the said Offer or otherwise by use of the Card
    • Any person availing this Offer shall be deemed to have accepted these terms and conditions
    • Federal Bank and Flipkart Advanz reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether
    • Delinquent and over-limit Federal Bank Credit & Debit Card members will not qualify for this Offer
    • Cardholders are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a best effort basis
    • Nothing herein amounts to a commitment by Federal Bank to conduct further, similar or other offers
    • The above Offer is by way of a special offer for Federal Bank Credit & Debit Cards holders only and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the cardmember agreement
    • Any query regarding the program will be entertained only till 31st January 2025. Post such date, Federal Bank and Flipkart Advanz will not entertain any correspondence or communication regarding this Program from any persons
    • Federal Bank does not endorse any of the products or brands being offered under the Program and will not accept any liability pertaining to the quality, merchantability, fitness, delivery or after sales service of such products which shall be at the sole liability to sellers on the Platform
    • All the existing offers, gifts, discounts etc. that are being offered can be availed by the Cardholders as part of this exclusive offer as mentioned in the communication
    • Pictures of products shown in the communication sent to the customer either through mailers or advertised on the website, are representative only and may not bear a resemblance to the actual products. None of the parties shall under any circumstances be responsible towards the same
    • Products offered under this program are subject to availability from the respective participating merchants/sellers on the Platform and accordingly Federal Bank or Flipkart Advanz in no circumstances shall be liable for non-availability of any of the products
    • Under no circumstance will the offer/discount being offered under this Program be settled with cash in lieu by Federal Bank or by Flipkart Advanz
    • Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for the Offer
    • Federal Bank will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered by seller(s) on products/services made available by it and the same shall be at the sole risk and consequences of such seller(s) and without reference to Federal Bank
    • Flipkart Advanz or the seller(s) shall not be liable for any failure by Federal Bank to honor the transaction and for any technical issues because of which the transaction made by the Cardholder was not successful. Federal Bank shall indemnify and hold Flipkart Advanz and seller harmless against any claims by the Cardholder for unsuccessful completion of the transaction. Further, Federal Bank shall solely be liable to the Cardholder for wrongful remittance of the amounts by it, without any reference to Flipkart Advanz
    • By participating in this Offer you agree to be bound by these terms and conditions of the Offer, standard terms and conditions, terms of use, privacy policy (subject to change) of the Platform and the terms and conditions of respective seller shall be applicable on the Cardholder
    • The Cardholder shall indemnify and hold Flipkart Advanz, Federal Bank and/ or seller(s) harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Flipkart Advanz, Federal Bank and/ or seller as a consequence of (i) violation of these terms and conditions, of the terms of user agreement, privacy policy (subject to change) published on the Platform, by Cardholder; (ii) violation of applicable laws by Cardholder; and (iii) any action or inaction resulting in willful misconduct or negligence on the part of the Cardholder
    • All government Levies like Goods and Service Tax, Sales Tax, TDS, any Local Tax, Octroi etc., shall be payable by the Cardholder as applicable at the time the respective Offer
    • This Offer shall be subject to all applicable laws, rules and regulations which are in existence and which may be promulgated anytime by any statutory authority
    • Any disputes arising out of the Offer shall be subject to arbitration by a sole arbitrator to be appointed by Federal Bank for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996. The place of arbitration shall be at Mumbai for Federal Bank and language of arbitration shall be English. The existence of a dispute, if any, shall not constitute a claim against Federal Bank
    • All liability with respect to the products purchased lies with the respective sellers and neither Flipkart Advanz nor Federal Bank shall be in any way responsible for the same
    • This Offer is valid only in India. The minimum age of such Cardholder shall be 18 years
    • Further, as required by applicable law, in the event that the Cardholder makes a purchase of an amount equal to or above INR 2,00,000, the Cardholder will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Cardholder will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Cardholder, it need not be submitted again. The order of the Cardholder will be cancelled if there is a discrepancy between the name of the Cardholder and the name on the PAN Card
    • This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures
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