BUSINESS COMMUNICATION  (English, Paperback, J.Priyadharshini,Dr.B.Joy Suganya,)

BUSINESS COMMUNICATION – DEFINITION, PROCESS AND TYPES, OBJECTIVES AND PRINCIPLES OF COMMUNICATION, BARRIERS OF COMMUNICATION, BUSINESS LETTER, ENQUIRY LETTER AND STATUS ENQUIRY LETTER, CIRCULAR LETTER AND SALES LETTER, OFFER, QUOTATIONS AND ORDER LETTERS, COMPLAINT LETTER AND GRIEVANCE LETTER, INTERVIEW PROCESS & APPOINTMENT, COMPANY SECRETARY’S CORRESPONDENCE, BANK CORRESPONDENCE AND INSURANCE CORRESPONDENCE, AGENCY CORRESPONDENCE AND OFFICIAL CORRESPONDENCE, REPORT WRITING, AGENDA AND MINUTES, MEMORANDUM, NOTES AND OFFICE ORDER, MODERN FORMS OF COMMUNICATION