F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.
Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.
Dr. Ravi Shankar is Professor and Group Chair of Operations and Supply Chain Management at Indian Institute of Technology (I.I.T.) Delhi India. His areas of interest include Operations & Supply Chain Management, Business Analytics, Project Management, Total Quality Management & Six Sigma, Technology Management, Knowledge Management, etc. He has also undertaken teaching and research at School of Management: Asian Institute of Technology Thailand; Aston Business School U.K.; French-Vietnamese Center for Management Education (CFVG) Vietnam, etc.