If you are not a member, please buy the Black membership, and then go back to the membership page from My accounts to activate the YouTube Premium benefits, as shared above.

10. I am unable to activate my YouTube Premium benefits. What should I do?

Check your Flipkart BLACK membership status here

a. If you are a Flipkart BLACK member, please click on the YouTube banner to activate premium benefits

b. If you are not a Flipkart BLACK member, please purchase the Flipkart BLACK subscription

11. I do not have a YouTube account. Can I activate YouTube Premium benefits?

You need to sign up on YouTube to avail the YouTube Premium benefits.

12. I do not have an email ID. Can I activate YouTube premium benefits using a phone number?

You need a Google account to use this benefit. A Google Account works across all Google products (like Gmail, Maps, YouTube, and more).

If you've signed in to any of these products before, you already have a Google Account. If you don’t have a Google account, you can create one using the instructions here.

A phone number cannot be used for this benefit.

13. Is there a restriction to which phone number or email ID can be used to activate YouTube Premium?

You need a Google account to use this benefit. However, there is no restriction on which Google account can be used. You can use your existing YouTube account or one associated with any Google services such as your Gmail ID or even create a new one.

You can activate this YouTube Premium benefit on only one account. The account you choose at the time of activation cannot be changed later - your YouTube Premium benefit will remain tied to the same account throughout the validity period.

14. How do I know if my YouTube Premium benefit has been successfully activated?

If you are logged in to YouTube with the same YouTube/ Google account that you used for activating the YouTube Premium benefit, you should be able to see a “Premium” badge on the YouTube interface.

If you are facing any issues, please contact the dedicated priority customer desk from the “Help center” section of your My Account Page.

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SHARING ACCOUNT

15. Can I share the Flipkart BLACK YouTube Premium benefit with my friends/family?

No. With Flipkart BLACK, you can enjoy YouTube Premium on only 1 account.

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16. Can I share the Flipkart BLACK YouTube Premium benefit on multiple devices?

Yes, as long as the devices use the same Google/ YouTube account. However, for many types of content, you can only stream on one device at a time using the same Google/ YouTube account.

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17. How can I cancel my Flipkart BLACK YouTube Premium subscription?

Your YouTube Premium benefit will automatically expire at the end of your Flipkart BLACK subscription. It is not possible to cancel this benefit before the end of Flipkart BLACK validity

Section 3: SuperCoin Benefit

1. What are SuperCoins? How do I use them?

SuperCoins are Flipkart's reward currency. You earn them as cashback on purchases and can use them for discounts on future orders. (1 SuperCoin = ₹1 discount on Flipkart).

2. How do I get SuperCoins cashback with my Flipkart BLACK membership?

As a Flipkart BLACK member, you automatically earn 5% SuperCoins (up to 100 SuperCoins) on every transaction. They're credited after the product's return period.

3. How much SuperCoins discount do I get with my Flipkart BLACK membership?

Flipkart BLACK members get an extra 5% SuperCoins discount, up to 1000, on every product.

The value of the following product purchases on the Platform will not be added towards calculation of an Eligible Order.

• Flipkart Gift Cards
• Gold Coins/ Gold Bars
• Silver Coins/ Silver Bars
• Platinum Coins/ Platinum Bars
• Gift Voucher (E.g. Malabar Gift Vouchers sold on Flipkart)
• FK branded Carton & Packaging Boxes (Bought by sellers for Market Place)
• FK branded Packaging Security Bags (Bought by seller for Market Place)
• FK printed Cello Tapes & Tape Dispensers (Bought by seller for Market Place)
• Digital Products
• Fresh Milk
• Tobacco and Tobacco Products
• Baby Diapers
• Recharges and Bill Payments

These exemptions are applicable on Flipkart and Flipkart Minutes.

4. How do I redeem/use SuperCoins?
Simply select the "Pay using SuperCoins" checkbox in the checkout section when placing an order.

5. What is the value of SuperCoin?

1 SuperCoin = ₹1 savings, when redeemed on Flipkart.

6. How do I check my SuperCoins balance?

You can check your SuperCoins balance in the "My Account" section on Flipkart, under the SuperCoins tab.

📌 Check My SuperCoins

7. I have SuperCoins balance, but I'm not able to use it. Why?

⚠️ Please check if you are a Flipkart BLACK member. SuperCoins discounts are available on all products only for Flipkart BLACK and Plus members. If you are still facing any issue, please contact customer support.

📌 Check My Flipkart Black Membership Status

8. Can I use SuperCoins on Minutes/Myntra/other apps outside Flipkart?

You can use Flipkart SuperCoins on Minutes only.

9. Can I earn SuperCoins without being a Flipkart BLACK member?

Yes, but only on select orders and products. Flipkart BLACK members, however, earn SuperCoins on every order.

Section 4: BLACK Deals

1. What are Flipkart BLACK Deals?

BLACK Deals are exclusive, additional discounts offered only to Flipkart BLACK members. BLACK deals help you get extra discounts on top of all the other offers you already enjoy on a hand-picked selection of products.

2. Who is eligible for BLACK Deals?

All BLACK members are eligible for BLACK Deals. If you have not yet subscribed to BLACK, you might see these deals on certain product checkout pages, with an option to join BLACK and unlock the BLACK deal at the time of checkout.

3. How do I access BLACK Deals?

Existing BLACK members can access information to all live BLACK deals on your membership page. Existing BLACK members can also check if BLACK deal is available on the product page, and checkout. Yet to subscribe, members can check for relevant BLACK Deals during checkout.

4. How much extra discount can I expect?

The additional discount varies. Existing members can see the BLACK Deals discount amount clearly displayed on the product page, and again in your cart and checkout.

5. Can I combine BLACK Deals with other offers?

Yes. BLACK Deals are additional deals which can be added on top of other discounts. This gives you more savings on deal products.

6. Are all products eligible for BLACK Deals?

No. BLACK deals are available on a carefully curated range of products, which may vary at any point in time. To check the products on which BLACK Deals are currently live, go to your membership page.

7. Do BLACK Deals have limited stock or a time limit?

Yes, like many exclusive offers, BLACK Deals can have limited stock or be available for a short period. If you spot something you like, it's best to grab it quickly!

8. What if I'm a paid subscriber but don't see BLACK Deals?

1. Check if you're logged into the Flipkart account linked to your paid subscription
2. If you're still having trouble, reach out to Flipkart customer support for assistance.

9. Can I share BLACK Deals with non-subscribers?

No, BLACK Deals are exclusive to BLACK subscriber accounts and cannot be transferred or shared with others.

10. What happens if I buy a BLACK Deal product and a BLACK Subscription in the same order, and then I return or cancel?

If you return or cancel such an order, the refund amount will be calculated after deducting the BLACK Subscription fee.

Section 5: Cleartrip Benefit

1. What is the Cleartrip benefit for Flipkart BLACK members?

Flipkart BLACK members can avail flight cancellation/rescheduling at Re.1 on Cleartrip, during flight booking. This benefit is known as Clearchoice Max benefit on Cleartrip and usually costs Rs. 800 to non-BLACK members. BLACK members can get this at a price of ₹1.

The offer is applicable on:

• Only one booking per subscription tenure
• Only up to 2 passengers in a trip
• Only on domestic bookings
• On Round trip as well as one way, as long it is part of same booking

2. How can I avail this Cleartrip benefit?

• Subscribe to Flipkart BLACK membership
• Download Cleartrip app & Log In/Sign up, using same phone number with which you subscribed to BLACK
• Search for Flight
• Select Fare: On the itinerary page, change the default "Standard Fare" to "Clearchoice Max Fare." The Clearchoice Max fee will then be discounted to ₹1
• Proceed to Pay to enjoy benefits

3. What coupon code should be used for availing the discount?
There’s no coupon code to avail this offer. You need to login on Cleartrip using the same phone number as Flipkart Black. During your flight booking, you will automatically be shown this option.

4. Can I club the offer with any other offers on Cleartrip?

Yes, you can avail the other bank/coupon code offers along with the Clearchoice Max fare.

5. Can I get this benefit after booking completion, in case I miss selecting the offer?

No, you cannot get this benefit after booking the flight. However, you can avail this benefit on your next flight booking.

6. I selected the offer, but payment failed for my booking. What should I do?

Please wait for 60 minutes to get this benefit re-enabled for your account, in case of payment failures.

7. What is the delay?

It takes 10 seconds for your account to be enabled for the above benefit if you create a new account on Cleartrip App using your Flipkart BLACK phone number.

8. Is there a time limit to rescheduling?

You can advance your travel by unlimited days and postpone it till up to 90 days from the day you make the change.

9. How will this benefit work if multiple passengers are traveling under the same Trip ID?

You can avail the benefit for only up to 2 passengers with your BLACK membership. Other travellers cannot avail benefit, and for them payment needs to be made separately during cancellation/rescheduling request.

10. If I have booked a round trip, can I cancel or reschedule both the onward and return flights?

In case of round-trip booking, you can reschedule onwards and return journeys together or separately.

11. Will I be required to pay an extra amount if I reschedule my trip?

You will not be required to pay an extra amount for rescheduling. However, fare difference (if any) will apply.

12. What happens if the airline cancels my flight?

In this case, you will be refunded premium and airline fare. After intimation from the airlines about the cancellation, you may initiate the ticket cancellation process on Cleartrip.

Section 6: Customer Support

1. What is the Priority Customer Support benefit for BLACK?

As a Flipkart BLACK member, you get direct access to a dedicated support executive with limited wait time.

2. What are the timings of priority customer support?

Flipkart BLACK members can access priority customer support 24x7 (all days, all hours)

3. How is it different from normal customer support?

Normal support starts with chat-based resolution, and callbacks are only offered if the issue remains unresolved. BLACK members can request an immediate call back from a dedicated support executive, without having to respond to any specific chat bot questions around issue type, etc.

4. How do I access Priority Customer Support?

Go to My Accounts > Help Centre > Select the order > Chat with us > Priority Customer Support > Request Call Back

Section 7: Bank offer

1. Am I eligible for an instant bank offer?

Yes! All Flipkart BLACK members can avail of additional bank discounts on Early Access Days of major sale events.

2. How much instant bank offer will I get from Black?

Flipkart BLACK members get 15% instant discount up to offer limit

3. Which sales have the BLACK instant bank offer?

Flipkart BLACK bank offer is available during Early Access for select major sales, including Republic Day Sale, May Sale, Independence Day Sale, Big Billion Days, and Big Diwali Sale

4. How do I know if a Flipkart BLACK instant bank offer is available for me?

The offer details are shown on the payments page. The discount will be automatically applied when you pay using the eligible bank card, up to a predefined limit.

5. How do I redeem the bank offer?

The discount is applied instantly during checkout—no separate redemption is required since this is not a cashback offer.

6. I am unable to get the Flipkart BLACK instant bank offer. Why?

⚠️ Your bank may not be a partner for this offer.
⚠️ You may have reached the offer limit.
⚠️ Offer is only available on Early Access Day.
⚠️ Order value may not meet the eligibility criteria.
⚠️ Some categories/products may not be eligible.

✅ Check the Flipkart BLACK bank offer terms & conditions when the offer goes live on the app.

7. On which bank card will the enhanced discount be in the upcoming sale?

Bank partnerships are revealed ahead of the sale and offer details will be shared before the sale begins.

8. Are there any specific payment modes on which I can avail of this Flipkart BLACK Instant Bank discount offer?

Payment modes may vary depending on the partner bank terms and conditions. Please check the eligibility criteria when the offer is made live on the app.

9. Do I need to link my bank card to my Flipkart account to get the discount?

No, you do not need to link your card. Just use an eligible card at checkout to get the discount.

Section 8: Early Access

1. What is Early Access and how do I benefit from it?

Early Access to an event lets Flipkart BLACK members shop major sales one day before everyone else. This means you get the best prices and product availability before the rush!

2. When is the next event with Early Access day?

Flipkart announces major sale events 2-3 weeks in advance via the app and notifications. Early Access day always falls one day before the official sale starts.

3. Is early access day only available for Flipkart BLACK members?

Yes, Early Access is only available for Flipkart BLACK and Flipkart Plus members.