Frequently Asked questions

1. What is “Google Home Demo” all about ?

   • Google and Flipkart are jointly offering the provision of demo through an authorized service provider of “google home products” at your location.
   • This is a free service if you register for it by providing all the required information.

2. How do I check if I am eligible for the demo?

   • This service is entirely optional and is available only in select pin codes of Delhi and Bangalore, and only first five thousand customers with serviceable pin codes will get this option

3. When will the demo be scheduled ?

   • Post Receipt of your registration details, You will receive an SMS within 24hrs with a number for You to send a missed call to. The Service Provider or its affiliates will call you back and set up a time and date for the demonstration Service
   • Service Engineer will visit as per schedule

4. What if I do not want the demo after registering for it?

   • No worries. The time our customer care executive contact you, you can opt out. In case you have already scheduled for the visit, you refuse for the demo at the doorstep.
   • Please note that once you have chosen to opt out, the demo can not be rearranged.

5. Will I be allowed to choose the unit for demo?

   • Sorry, you will not be allowed to choose the unit for demo.

6. Can I keep the unit after the demo?

   • Sorry, the demo unit is not for sale. You can purchase the same on Flipkart.

7. Can I buy the unit after the demo?

   • Sorry, the demo unit is not for sale. You can purchase the same on Flipkart.

8. Can I change the address/ time slot/ date after I have scheduled the visit with the customer care executive?

   • This can be done by calling the customer care number of service provider at 9555000247 or customer can inform about the changes to the executive when he receives the call.

9. If I am not able to utilize the demo service at the time and address agreed, can I request for reschedule?

   • Yes. This has to be done by calling the customer care number of the service provider at 9555000247(Toll Free Number)

10. Whom do i contact for any issues/delays with respect to demo ?

    • Please contact Service Provider at 9555000247

TERMS & CONDITIONS

PRELIMINARY

1. This is a promotional offer from Google (“Brand”) being run on www.flipkart.com (“Website”), Flipkart Mobile App, Flipkart Lite Platform (all three collectively “Platform”), which Platform is owned and operated by Flipkart Internet Private Limited (“Flipkart”)

2. By participating in this Offer, you (“You” or “Your” or “Customer”) agree to be bound by:

   1. the Offer terms and conditions below (“T&C”);
   2. the Terms of Use, Privacy Policy and other relevant documentation including any
   3. modifications, alterations or updates thereof, that are published on the Platform.
   4. All applicable terms and conditions of Brand.

OFFER DETAILS

1. The Offer will commence at 00:00 hrs on 1st of May and end at 23:59 hrs on 30th of June

2. To participate in the Offer You must to do/ fulfill the following:

   1. Age must be 18 years or above;
   2. Must have a valid account on the Platform and log into the same;
   3. As per the terms of this Offer, by clicking on the Google Home Demo Ad banner on the Platform during the Offer Period and updating Your details (Name, Address, Pin Code, Phone Number and Wifi availability) as prompted and registering for the Offer, You will have the opportunity to avail of a demonstration of Google Home (“Product” and “Service”), free of cost, through an authorised service provider (“Service Provider”), at Your location.
3. You understand and acknowledge that this Service is entirely optional and is available only in select pin codes of Delhi and Bangalore, and only the first five thousand (5000) Customers who registered for this Offer with serviceable pin codes will be eligible for this Service.
4. Customers who opt-in for the Offer will be contacted by the Service Provider for Service visit on the details they provide as per clause 4(c) above (by SMS, call or email) to set up a time and date to carry out the demonstration Service. Alternatively, You will receive an SMS within 24 hours with a number for You to give a missed call to. The Service Provider or its affiliates will call you back and set up a time and date for the demonstration Service
5. If You choose to opt out of availing the Service at any time, You will not be eligible to avail of the Service again.
6. In case of any queries or for any rescheduling, You must reach out to the customer care number of the Service Provider at 9555000247
7. You understand that the Product being used for the demonstration Service is not for sale.
8. You acknowledge and confirm that You are aware of the nature of telecommunications/ internet services and that an email transmission may not be received properly and may be read or be known to any unauthorised persons. You agree to assume and bear all the risks involved in respect of such errors and misunderstanding and Flipkart, Sellers or Brand shall not be responsible in any manner.

OTHER TERMS AND CONDITIONS

1. By availing this Offer, it is deemed that You have given Your consent to the Brand, Service Provider and/or their authorised affiliates to contact You through call, SMS or email for the purpose of this Offer.
2. The Offer benefit cannot be transferred, substituted or encashed.
3. This Offer is subject to availability of stocks.
4. Flipkart does not endorse the Products or Services in relation to this Offer and will not accept any liability pertaining to the quality, merchantability, fitness, delivery, non-fulfillment, deficiency, defects of or in the Products or Services, which shall be at the sole liability and responsibility of the Brand or the Service Provider.
5. This Offer is subject to the prevailing laws of India.
6. This Offer is valid for limited inventory and subject to availability at the time of booking.
7. Brand and Flipkart reserves the right at any time to change, modify, withdraw, extend or terminate this Offer at their discretion, without any prior notice and without any liability or obligation in this regard.
8. This Offer cannot be clubbed with any other promotion/discount of Brand or sellers.
9. You are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a best effort basis.
10. Brand, Service Provider and Flipkart reserve the right to disqualify You from the benefits of this Offer, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer.
11. Flipkart shall not be liable for any failure by the Service Provider to provide the Offer benefits (Services) to the Customers.
12. This Offer shall be subject to all applicable laws, rules and regulations which are in existence and which may be promulgated anytime by any statutory authority.
13. This Offer shall be governed in accordance with the applicable laws in India. Courts in Bangalore shall have the exclusive jurisdiction to settle any dispute that may arise under this Offer.
14. Any query regarding the Offer will be entertained only till 31st July, 2018. Post such date, Flipkart will not entertain any correspondence or communication regarding this offer from any persons.
15. You hereby agree to indemnify and keep Flipkart, Brand and Service Provider harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney’s fee) that may be suffered by Flipkart as a consequence of (i) violation of terms of this T&C by You; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on Your part.
16. This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.