OneAssist Home Content Protection
OneAssist Home Content Protection will ensure complete peace of mind for your home content in case of Fire & other allied special perils loss. This Protection secure general contents of household used in our Home, e.g., furniture and fixtures, electronic items and goods, antennae, solar panels, water storage equipment, Home improvement tools, kitchen equipment, electrical equipment (including those fitted on walls), clothing and apparel and items of similar nature. Also loaded with a lot of additional benefits such as One-call to block all customer’s credit and debit card, PAN OR Driving License Replacement are covered. Now, customer can just sit back and relax & we will take care of your home contents.
How to claim?
- Whenever you face any issue just give a call to 24X7 call centre support of our service provider at 1800 123 3330 and share your registered mobile number or Plan ID and we will take care of the rest.
- Plan ID will be shared with you on activation of the policy on your Email ID registered with Flipkart. Activation of policy happens post 24-48 hours post-delivery of your product.
Detailed Terms & Conditions
Congratulations on purchasing Home content protection Plan. Please read the terms and conditions, so that you understand the coverage under this Plan.
STANDARD TERMS AND CONDITIONS
DEFINITIONS
- Plan(s): shall mean either or all of the products/ services package offered by OneAssist from time to time, which products/services may have add-on components or features, details of which are mentioned in the Welcome letter kit / Welcome email.
- Plan Fee: shall mean the fees charged by OneAssist for the Plan(s) availed by the Customer and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as mentioned below. The Plan Fee is inclusive of all applicable taxes.
- Plan Terms: shall mean the terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
- Free Look-In Period: shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a refund of the Plan Fee.
- Service Partner: means any third-party service provider affiliated with OneAssist.
- Personal Information/Data: shall mean and include only a). Name b). Address and c.) Date of Birth of the customer.
PURPOSE
- These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the Plan(s) provided by OneAssist.
- These general terms and conditions define the framework and the respective obligations of the parties. Specific terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in writing which shall be annexed to this Terms.
- Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer avails of any benefit under any of the Plan Terms or lodges a claim within the term of the Policy, the Customer shall be deemed to have accepted the Terms unconditionally.
CUSTOMER CONSENTS AND CONFIRMATIONS
- Further, the Customer has and hereby consents to the use of the Personal Information (Name, Address and Date of Birth) by OneAssist for the purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist by itself or on its behalf and shall maintain its confidentiality, at all times.
- The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party including Service Partner of OneAssist or its insurer, who will be either providing the protection or other benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law. OneAssist shall share only the relevant portion of the customer information with the third party on need-to-know basis, necessary for providing services. OneAssist shall not share the Personal Information of the customers with any third party(ies) or shall use the same for cross selling any other product and/or services. These third parties shall comply with the confidentiality provisions and shall not use/transfer the same for any purposes other providing services to OneAssist.
- The Customer expressly and without limitation, consents to OneAssist/Flipkart or their service partners for recording phone calls between the Customer and OneAssist on the helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its service partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements. OneAssist shall share such call recordings of the customers with Flipkart from time to time, as may be agreed between Flipkart and OneAssist.
- The Customer hereby provides his/her consent to OneAssist for appointing agents to collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and which shall be at the sole risk and cost of the Customer.
- The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
- The Customer hereby consents to receiving period SMS / email communication from OneAssist of information pertaining to OneAssist Home Content Protection. OneAssist shall not contact the Customer(s) (neither offline nor online through call/SMS/email) for any purposes other than providing services related to the Plan Term opted by the Customer.
TOTAL FEES/CHARGES
- The all-inclusive Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
- Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee.
SERVICING OF CLAIMS
- The Customer acknowledges and understands that claim or payment of any benefit covered by an add-on Home content cover shall be governed by the Plan Terms and OneAssist shall be liable to provide the services to the Customer in accordance with the Plan Term and facilitation the same with OneAssist and/ or its Insurer.
- Any claims made by the Customer under these Terms and Plan Terms shall be subject to the following:
- The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein;
- The Customer having provided OneAssist with full and accurate information in connection with the coverage, as applicable;
The Customer having complied with the requirements of processing the claim may be required from time to time:
- Claim form
- Address proof
- Police FIR
- Invoices supporting the claim value
- cancelled cheque copy
- Any other document required by OneAssist and/ or its Insurer
Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any claim from the Customer unless (i) the Customer is over the age of 18 years and a resident of India.
CANCELLATIONS/ RENEWAL/TERMINATION
- OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
- agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or
- is in violation of applicable law as may be relevant to the use of the Plan(s); or
failed to meet the Terms and/or the Plan Terms
- If notice of termination is provided by the Customer within the Free Look-In Period, a full refund is available. However, if the Customer has lodged a claim or availed of any benefit under any of the Plan Terms at any time during the Free Look-In Period, no refund will be available. After the expiry of the Free Look-In Period, for any cancellation by the Customer, OneAssist will not refund the Plan Fee.
Period |
Refund Percentage |
0-10 Days |
100% |
Above 10 Days |
No Refund |
The above refund percentage is on Plan Fee.
CONFIDENTIALITY
- OneAssist shall ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.
REPRESENTATIONS AND WARRANTIES
- The Customer represents that he/she is completed the age of 18 years and is a resident of India.
- The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is true and accurate, to the reasonable knowledge.
OBLIGATIONS AND COVENANTS OF THE CUSTOMER
- If the Customer receives a benefit as contemplated under any specific Plan Terms and it is later discovered that the claim was dishonest, fraudulent or false, OneAssist will take steps to recover from the Customer, such payment(s) made to the Customer, either by OneAssist or a third party, as the case may be (in accordance with the applicable laws of limitations).
- The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
- The Customer acknowledges, confirms and covenants that the object of the Plan(s) being availed of or provided by OneAssist is not an ‘insurance product’ but Home content protection is merely an add-on feature of the Plan(s) and that the Customer has availed of the Plan(s) in accordance with this understanding.
LIMITATION OF LIABILITY
- OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose. OneAssist’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the purchase price of the covered product/Sum Insured.
- In the event of any complaints/grievances, Customer may write to OneAssist on happytoassist@oneassist.in, or alternatively give a call on 18001233330. All the compliances and grievances shall be allotted a reference number and shall be resolved within 10 working days of the date of issue of reference number.
INDEMNITY
- The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees) incurred by OneAssist or its officers or employees arising out of:
- any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
- any wilful misconduct, gross negligence or fraud by the Customer;
- any failure of the Customer to comply with the applicable law;
- any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and
any third-party claims arising out of the Customer’s use of the Plan(s).
- This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms.
- OneAssist agrees to defend, indemnify and hold Customer harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees) incurred by OneAssist or its officers or employees arising out of: a) any wrongful act or omission of OneAssist in relation the Plan(s); b) any wilful misconduct, gross negligence or fraud by OneAssist; c) any failure of OneAssist to comply with the applicable law; d) any breach of the representations, warranties, obligations and covenants of OneAssist or a default of the OneAssist’s obligations; and e) any third-party claims arising out of the Plan(s).
NOTICES
- Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.
OneAssist Consumer Solutions Private Limited
PO Box 7431, 18, Military Rd, Sankasth Pada Welfare Society, Shivaji Nagar JJC, Marol, Andheri East, Mumbai, Maharashtra 400059
MISCELLLANEOUS
- The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.
- OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.
- The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings and agreements, either oral or written. OneAssist shall not amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans post the purchase of the Plan(s) by the Customer.
- The Agreement shall be governed by the laws of the Republic of India.
- All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed mutually by the parties under dispute. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
ONEASSIST HOME CONTENT PROTECTION TERMS AND CONDITIONS
This “ONEASSIST HOME CONTENT PROTECTION”; herein also after referred to as “ONEASSIST HOME PROTECTION PLAN” or “PROTECTION PLAN” has been entered into between OneAssist Consumer Solutions Private Limited, herein after referred to as “OneAssist”, incorporated under the Companies Act, 1956 and having CIN U93090MH2011PTC218163 and the name & address of the customer, herein referred to as “Customer”, mentioned in the application form. The terms & conditions of Home Protection Plan shall be fully binding on the customer for the product/appliance/equipment covered, herein referred to as “Product”.
DEFINITIONS
- Other (Portable) Electronics : Juicer Mixer Grinder, Fan, Iron, Electric Kettle, Induction Cooktop, Water Purifier, Air Cooler, Immersion Rod, Geyser -Water Heater, Egg Cooker, Room Heater, Hand Blender, Inverter, Sewing Machine, Vacuum Cleaner, Sandwich Maker, Electric Cooker, Water Dispenser, Chimney, Landline Phone, Air Fryer, Roti Maker, OTG, Exhaust Fan, Electric Chopper, PopUp Toaster, Wet Grinder, Walkie Talkie, Vada Maker, Electric Cooking Heater, Coffee Maker, Food Processor, Food Maker, Air Purifier, Dough Press, Electric Lunch Box, Tattoo Machine, Flourmill, Waffle Maker, Potato Twister Machine, Indian Coffee Filter, Electric Tandoor, Electric Deep Fryer, Popcorn Maker, Cotton Candy Maker, Soda Maker, Cake Maker, Fabric Steamer, Pizza Maker, Noodle Maker, Electric Pan, Ice Maker, Donut Maker, Slow Cooker, Soup Maker, Shoe Polishing Machine, Soup Miso Maker, UV Sterilizer, Choco Fountain Maker, Cupcake Maker, Pizzelle Maker, Peanut Butter Maker whilst lying in the customers declared home/address.
- Non-Portable Electronics: Television, Air Conditioner, Refrigerator, Washing Machine, Microwave oven and water purifier
- General Contents: All the contents of household used in our Home, e.g., furniture, electronic items and goods, antennae, solar panels, water storage equipment, kitchen equipment, electrical equipment (including those fitted on walls), clothing and apparel and items of similar nature.
- Fire: We cover physical loss or damage, or destruction caused to the Insured Property by Fire. Fire caused by burning of Insured Property by order of any Public Authority is not covered. Fire means an actual ignition. Fire must be accompanied by visible sparks or Flames. Mere heating without ignition scorching, charring and damage by smoke without actual burning is not considered as fire.
- Special Allied Perils: Explosion or Implosion, Lightning, Earthquake, Volcanic Eruption, Storm, Typhoon, Tempest, Hurricane, Tsunami, Flood and Inundation. Subsidence, Landslide, Bush Fire, RSMD, Terrorism
- Assistance Service Provider (ASP) refers to an organization, or company or person that a product manufacturer has deemed qualified to service products covered under the manufacturer’s warranty.
- Call out charges: Charge payable to arrange for the repair technician to visit the premises where the covered product has been installed.
- Carry-in basis: The covered/protected product has to be carried / transported to the designated repair centre by the Customer at their cost.
- Commercial usage: means usage for the purpose of generating profit.
- Customer: means the person / entity who has purchased the Service Contract from the Company and whose name appears on Service Contract.
- Cover Period: means the risk start date and end date as detailed in Contract Period mentioned on the Service Contract.
- Deductible: means the amount which shall be deducted in respect of each and every claim made under the program, (if applicable).
- Depreciation: means the reduction in the value of a covered Product over time, due to use, wear and tear or obsolescence as specified in the document (if applicable)
- Domestic Staff: means any person employed solely to carry out domestic duties associated with the Customer’s Home, but does not include any person employed in any capacity in connection with any Business, trade or profession other than incidental business.
- Electrical / Electronic Products: Includes Products such as T.V. & Home Theatre, Laptop, Desktop, Mobile, Tablet, Camera, Printers & Scanners, Washing Machines, Refrigerators, Air Conditioners, Microwave Ovens or any other similar Products that may be included from time to time.
- In home basis: The repair technician will visit the premises where the covered product has been installed to provide the repair service.
- Normal Use: Use of the covered Product in accordance with the manufacturers guidelines for Product usage including but not limited to regular maintenance & upkeep of the covered Product.
- Official Channels: Manufacturer, Manufacturer’s subsidiary company, Original Equipment Manufacturer (OEM), sellers, distributors, e-commerce players, Brand Marketers, Authorized Dealer / Distributor appointed by the Manufacturer or its subsidiary located within India and independent Extended Warranty service providers.
- OEM: means the Original Equipment Manufacturer, involved in the manufacture and production of the covered product
- Replacement value: It represents the cost of replacement of the covered Product by new.
- PLAN DETAILS
Features |
Plan coverage |
One Call to Block debit/credit cards and Mobile SIM Card |
Yes |
One call to block Mobile SIM cards |
Yes |
Free PAN OR Driving Licence replacement |
Yes |
Complimentary Home Content, non-portable electronics & other appliances cover for Fire Loss upto cover amount 10,000 INR / 25,000 INR / 50,000 INR. |
As per the plan opted by customers |
WHAT WE COVER
- Non-Portable Objects means all electronic and non-electronic objects that are non-portable
- Portable Object means all electronic and non-electronic objects that are portable.
- General Contents are all the contents of household used in our Home, e.g., furniture, electronic items and goods, antennae, solar panels, water storage equipment, kitchen equipment, electrical equipment (including those fitted on walls), clothing and apparel and items of similar nature.
- Invoice Value means the original amount paid by the Insured towards the purchase of the Insured Object, which is evidenced by an Invoice and is inclusive of any applicable discounts and taxes.
- In the event of loss or damage to Insured Object due to Fire and other allied special perils during the Period of protection cover, we will pay You upto the Sum Insured, or reimburse to You the cost of repairs to a condition substantially the same as its condition at the time of damage. This is subject to the definitions, limitations, exclusions, terms and conditions of the Policy
- In the event of partial loss of or damage to Insured Object, we at Our own discretion will indemnify you with cost of repairs to a condition substantially the same as its condition at the time of damage maximum upto Sum Insured minus applicable deductible/salvage
- In the event of Beyond Economic Repair or Total Loss we will indemnify you with Sum Insured minus applicable depreciation/deductible/salvage
- Beyond Economic Repair: Insured Object will be deemed Beyond Economic Repair when the aggregate cost of retrieval and / or repair exceeds 80% of the Sum insured of Insured Object / current Market Value of the
- TERRITORIAL LIMITS - This Policy applies only to covered product which are purchased and repaired within India.
16.9 Special Perils (Fire & Other Allied Special Perils): Will mean any of the following:
- Fire
- Lightning
- Explosion / Implosion
- Riot, Strike, Malicious Damage
- Storm, Cyclone, Typhoon, Tempest, Hurricane, Tornado, Flood & Inundation
- Subsidence and Landslide including rockslide-Loss, destruction or damage directly caused by subsidence or land slide/rock slide excluding:
- Bush Fire
- Volcanic Eruption
- Earthquake
- Terrorism
ONE CALL TO BLOCK CARDS
- In the event of theft or loss of wallet, the Customer has to immediately call OneAssist to report the loss of the wallet. In the event that customer input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), OneAssist will assist the Customer by conferencing the Customer on the telephone call with the Issuer in order for the Customer to provide such PIN/TIN for authentication purposes.
- In case the Customer has not shared the details of a particular Card with OneAssist and requests the same to be blocked Card, with OneAssist shall attempt to block the same with help of other details provided by the Customer on a best effort basis.
- The Customer must follow the Issuer's instructions and meet all the Issuer requirement when using the Cards. OneAssist will not facilitate any claim where the Issuer informs OneAssist of the Customer non-compliance or breach of the Issuer's terms. The decision of the Issuer in this regard will be final.
- The Customer hereby consents to OneAssist acting on its behalf and to do all such acts necessary in the performance of its obligations as set out herein visa the Issuer.
SIM BLOCKING
- In the event that the Customer's Mobile Phone/SIM Card is lost / stolen, the Customer should immediately report the theft to OneAssist/ telecom service provider. In the event that OneAssist requires the Customer to be on the call with the Telecom Service Provider to block the SIM Card, OneAssist will conference the Telecom Service Provider with the Customer to facilitate the blocking of the SIM Card.
- In order to give a request to block the Mobile Phone / SIM Card, request for blocking the Mobile Phone / SIM Card and the Customer should be an existing customer of OneAssist prior to placing the mobile number and Service Provider should Assist. In case the Customer had not registered particular details with OneAssist, OneAssist would be registered with on attempt to block the Mobile Phone /SIM Card, with the help of the details provided by the Customer
FREE REPLACEMENT SERVICE (PAN CARD OR DRIVING LICENSE);
- This replacement service is only available to the Customer when the Customer reported to OneAssist. The replacement wallet is lost/stolen and the same has been service under any other circumstance will be upon the sole discretion of OneAssist.
- The Customer has to report the loss of the PAN Card to OneAssist. The Customer also needs to provide OneAssist with the PAN Card number & all the documents required by the PAN card issuing authorities.
- The Customer has to report the loss of the. Customer's Driving License to OneAssist and also provide the driving license number to OneAssist. OneAssist would send the necessary forms & list of documents required for Driving License card replacement to the Customer and facilitate the process.
- The Customer has to provide the necessary documents as required by OneAssist to facilitate the replacement of the Driving License. The customer may also be required to visit, at his or her own cost, the RTO office or any such other office as required by the RTO for the purposes of replacing the lost Driving License.
- This service is not available for the replacement of any commercial vehicle driving license.
- This service would be available only when the following conditions are met:
- The city in which the Customer is resident is serviced by OneAssist for Driving License replacement service. The cities in which the driving license replacement service will be available shall be as set out on the OneAssist website (www.oneassist.in) and will be updated from time to time.
- The city where the customer is currently residing is same as that where the driving license was originally issued.
- All costs for getting the duplicate PAN/driving license issued as it was last or originally issued (without any changes) would be borne by OneAssist.
FIRE
- Coverage provided under this Section is in respect of loss of the covered Product due to Fire within the Cover Period.
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EXCLUSIONS SPECIFIC TO FIRE SECTION:
- We do not cover losses and expenses for any loss or damage or destruction of the Insured Property that is directly or indirectly as a result of or is caused by or arising from events, stated below:
- Any loss or damage occurred prior to inception of the Policy.
- Any loss or damage arising through delay, detention or confiscation by customs, police or other public authorities.
- Any loss or damage resulting from a failure to follow the manufacturer’s instructions.
- Any loss or damage to electrical or electronic Objects in relation to power outages, surges or dips, or any improper voltage or current supplied.
- Your deliberate, wilful or intentional act or omission, or of anyone on Your behalf, or with Your connivance.
- War, invasion, act of foreign enemy hostilities or war-like operations (whether war is declared or not), civil war, mutiny, civil commotion amounting to a popular rising, military rising, rebellion, revolution, insurrection or military or usurped power.
- Ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from combustion of nuclear fuel, or the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component that is part of it.
- Loss, damage or destruction to any electrical/electronic machine, apparatus, fixture, or fitting by over-running, excessive pressure, short circuiting, arcing, self- heating or leakage of electricity from whatever cause (lightning included). This exclusion applies only to the particular machine so lost, damaged or destroyed.
- Loss or damage to bullion or unset precious stones, manuscripts, plans, drawings, securities, obligations or documents of any kind, coins or paper money, cheques, vehicles, and explosive substances unless otherwise expressly stated in the policy.
- Loss of any Insured Property which is missing or has been mislaid, or its disappearance cannot be linked to any single identifiable event.
- Loss or damage to any Insured Property removed from Your Home to any other place.
- Loss of earnings, loss by delay, loss of market or other consequential or indirect loss or damage of any kind or description whatsoever.
- Any reduction in market value of any Insured Property after its repair or reinstatement.
- Any addition, extension, or alteration to any structure of Your Home Building that increases its Carpet Area by more than 10% of the Carpet Area existing at the Commencement Date or on the date of renewal of this Policy, unless You have paid additional premium and such addition, extension or alteration is added by Endorsement.
- Costs, fees or expenses for preparing any claim.
- Any kind of precious metal products, Jewellery, currency and valuables are excluded under the program.
GENERAL EXCLUSIONS
- Non-operating and cosmetic damage to the covered product, such as damage to paintwork, covered product finish, dents or scratches.
- Normal wear and tear of items not integral to the functioning of the covered product
- Damage caused by unauthorized repair, including abuse, misuse, sand, dust, negligence, corrosion, battery leakage, animal or insect infestation or intrusion.
- Reception or transmission problems resulting from external causes.
- Damage/failure caused before or during covered product delivery unless specifically mentioned as covered.
- The cost of repairing, restoring or reconfiguring computer software.
- We will not be responsible for any consequential or incidental damages arising from the use or loss of use of the covered product
- Loss or damage due to moisture where there is no physical ingress of water and loss
- War, invasion, act of foreign enemy hostilities or war-like operations (whether war is declared or not), civil war, mutiny, civil commotion amounting to a popular rising, military rising, rebellion, revolution, insurrection or military or usurped power.
- Loss or damage directly or indirectly caused by ionizing radiations or contaminations by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel.
- Loss or damage directly or indirectly caused due to Flood and inundation
- Loss or damage caused by pollution or contamination.
INDICATIVE LIST OF CLAIM DOCUMENTS
- Claim form
- Address proof
- Police FIR
- Invoices supporting the claim value
- cancelled cheque copy
- Any other document required by OneAssist and/ or its Insurer
MISCELLANEOUS
- The marketing brochures are meant purely for educating customers about the features and terms of ONEASSIST HOME CONTENT PROTECTION and they have no commercial value.
- This Agreement is the complete and exclusive agreement between issuer of OneAssist Home Content protection i.e. OneAssist Consumer Solutions Private Limited and Customer relating to the subject matter hereof. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon us.
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