Frequently Asked Questions
Flipkart EMI
About
What is Flipkart EMI?
Flipkart EMI is a payment mode available on the Flipkart App that allows you to shop now and repay for your purchases through hassle-free easy monthly installments with fixed tenure of either 3 Months, 6 Months, 9 Months and 12 months
What are the benefits of Flipkart EMI?
Flipkart EMI offers the following benefits:
- Simple & fast checkout experience
- Stretch your budget by paying for your purchases in easy installments
- Detailed and clear Billing with zero hidden charges
- Attractive repayment plans with flexible tenure options
- Instant refunds on order cancellation or acceptance of returns
- No Cost EMI offers may be available from time to time, as facilitated by our sellers & brands
Who can use Flipkart EMI?
This EMI facility is currently available to only a selected set of customers. However, we are continuously looking to expand this offering to newer customers. Keep visiting & shopping on Flipkart to know more.
What is my pre-qualified loan offer on Flipkart EMI?
Please visit the ‘Flipkart EMI’ section under 'My Account' . Refer to the ‘Loan Offer page’ section to know your outstanding loan amount, pre-qualified loan offer, bills due and the usage for the current month.
Why can't I see Flipkart EMI available for some items?
Flipkart EMI is currently available for select products, where transaction amount is greater than Rs 3000.
Flipkart EMI facility is enabled based on dynamic transaction rules determined in partnership with our lending partner. Flipkart EMI facility is available on select categories only. This facility is not available on Gift Cards, Gold & Jewelry, Grocery and select Quick purchases.
Why do I need to complete KYC for availing Flipkart EMI services?
Flipkart EMI is a financial Loan-credit product offered to you in collaboration with our financial partners. Like with any other financial product, you are required to complete your KYC in order to avail it. You can complete the minimum KYC requirements via an Aadhaar-based OTP verification undertaken by the Financing partner..
What is a minimum KYC? How is it different from a full KYC?
As per RBI Master KYC Directions, an Aadhaar OTP-based e-KYC is considered to be a minimum KYC. It is valid only for 12 months from the date of activating your Flipkart EMI=account. Also, your overall shopping usage will be restricted to Rs. 60,000 beyond which you will not be able to use Flipkart EMI services without upgrading to full KYC.
How will I get to know when my minimum KYC is getting expired?
Please visit the Flipkart EMI section under 'My Accounts' on your Flipkart app. Click on the 'KYC status' section to know your KYC expiry date.
How can I upgrade to full KYC?
If you are a minimum KYC user, you can always upgrade to full KYC by visiting the 'KYC Status' section as mentioned above. We will also send you reminders as your KYC expiry draws closer.
What is the process for completing full KYC?
To complete your full KYC, we will search your KYC details on the Central KYC Registry. In case your central KYC record does not exist, you would need to undergo a video - KYC Once successful, you will be required to provide your bank account details (Account no. & IFSC code). We will then proceed to deposit Rs 1/- into your account to verify your account name against your PAN/Aadhaar.
In order to upgrade your KYC smoothly, please ensure that the account number shared by you is active and is registered in your name.
What is the Central KYC Registry?
The Central KYC (C-KYC) Registry is an initiative by the government of India to centralize the C-KYC documents of the customers for availing various financial services. The purpose of C-KYC is to remove the need for submitting fresh documents for KYC verification every time a new financial relationship needs to be started.
More details about C-KYC can be found here
What is Aadhaar Paperless Offline e-KYC?
Aadhaar Paperless Offline e-KYC is another mode for upgrading to full KYC. Only users who do not have a C-KYC record will need to go through this. As part of the process, you will be redirected to the UIDAI website to generate your Aadhaar Paperless Offline e-KYC which will be shared with our lending partner in a secured manner.
More details about the process can be found here.
Is my KYC/account information shared with partners?
KYC is conducted by our financial partner, hence your KYC details and bank account details captured in the onboarding journey are shared with the lending partners as per extant guidelines.
For more information regarding Flipkart’s data privacy policy, please visit the following link - https://www.flipkart.com/pages/fapl-privacy-policy
Usage and Tracking
How can I place an order using Flipkart (EMI) on Flipkart?
- Add item(s) to your cart as usual
- Proceed to checkout
- Select Flipkart EMI as your payment mode, and select an EMI plan as per your preference.
- Please note, you may need an OTP to complete your transaction. This is an additional verification required as an enhanced security measure for certain transactions only.
How can I place an order using Flipkart (EMI) on platforms other than Flipkart?
Currently, Flipkart EMI is not available on platforms other than Flipkart.
Do I need to make a down payment to buy an item using Flipkart EMI facility?
No. You can place orders without making any down payment.
What rate of interest will be incurred while availing this Flipkart EMI?
The interest rate & the actual interest amount to be paid will be visible on the payments page of Flipkart when you are selecting your EMI plan.
How can I track my usage and transactions?
You can track your Flipkart EMI usage and transactions on the Flipkart App by referring to the ‘View Usage’ section in the ‘Flipkart EMI’ dashboard under 'My Account'.
Do I get an OTP while paying through this Flipkart EMI?
Yes, you may receive an OTP on your registered mobile number which you would need to enter to authorise the transaction.
Can I cancel / return my order after I've placed it using this Flipkart EMI ?
Yes. You can cancel / place a return request to your order by going to ' Orders' and choosing the item you wish to cancel/return.
The cancellation / return policy may vary across different products and services.
I have received an SMS / Email notification for a Flipkart EMI order that I haven't placed. What should I do?
Please cancel your order immediately by visiting ' Orders' and choosing the item you wish to cancel. Please change your password, and contact our customer support for securing your account. Please raise a support ticket through Flipkart ‘Help Centre’ immediately at https://www.flipkart.com/helpcentre.
Why is the active loan offer not replenished immediately after paying an EMI?
As per the Bank’s policy, the active loan offer for a user will only be replenished once the active loan amount is fully repaid. Please reach out to Flipkart customer experience for additional details.
Bill Payment & Penalty
How will the bill be generated for Flipkart EMI?
You will get a single, unified bill that will contain your Flipkart EMI dues. The total amount due will be calculated on the 1st of the subsequent month and will be payable by the 5th of the same month.
How will I know that my bill has been generated?
You will receive Email / SMS / app notifications about the amount due and a payment link on the 1st of the calendar month.
How will I know what is the due date of the Flipkart EMI bill?
You can see this information in the ‘ Account’ section. The due date is the 5th of the month, effective 1st October 2020.
What will happen to my Flipkart EMI dues onceEMI transactions are discontinued?
Your past EMIs will continue to get added in the subsequent bills as per their schedule. To continue using Flipkart EMIservices, please repay all your remaining EMI dues.
How do I pay my bill?
You can pay your bill by clicking on the payment link received along with the Email/SMS notification sent to you by Flipkart.
You can also view your bill and make the payment from the ‘Flipkart EMI’ section under ' Account' on the Flipkart website, mobile site, Android, or iOS app.
What payment modes are supported to pay the Flipkart EMIbill?
We currently support bill payment for Flipkart EMIthrough UPI / Debit Card.
Can I pay the bill using Cash / EMIs / credit card?
No, we do not support payment bills using cash / EMIs / credit cards.
Can I pay the bill at the time of order delivery?
No, the bill can be paid only using the methods mentioned above.
Can I pay only a part of the bill?
Yes! August 2023 onwards, customers who are delinquent on Flipkart will be allowed to clear off their dues by paying the overdue amount partially.
How much amount can I pay if I am making a partial payment?
Customers can pay any amount starting from the minimum due amount to total overdue amount. Minimum overdue amount is calculated depending on the customer’s overdue amount, delinquency status.
Will my bureau be affected if I make partial payments?
Partial payments help customers in clearing off their due, if the customer pays the complete amount of their oldest pending dues, it helps in bringing down the delinquency bucket of the customer.
Can I pay for my unbilled transactions of Flipkart EMI?
Yes, you can pay for the unbilled transactions at any time during the month .
Can I change the bill date or due date?
No, we don’t support changes to the bill date or due date at this time. The bills will continue to be generated on the 1st of the month, with the 5th as the due date.
I missed the Email/SMS notification sent to me at the time of bill generation. Will I be reminded again?
Don’t worry. In case you missed the first communication, we will send you multiple reminders before the due date so that you have sufficient time to clear your dues. Alternatively, You can always visit the ‘Accounts’ section on your Flipkart app and click ‘Pay Now’ in the Flipkart EMIsection in order to clear your dues.
What happens if I don't pay my bill by the due date?
A penalty of 3%* of the outstanding due, levied on a monthly basis. The penalty will be calculated on the outstanding due as on the 5th of the month.
*charges are exclusive of applicable taxes
Please note that this might change in the future which will be duly communicated to you.
What happens if I don't pay my bill even after multiple reminders?
Any outstanding due as of the 5th of the month will lead to a late payment charge as described above. Further delays in payment may lead to deactivation of the Flipkart EMI account and suspension of any further purchases on www.flipkart.com, Flipkart Mobile apps, Flipkart mobile site, and any other merchants that support Flipkart Pay Later.
Legal action may also be initiated by our Financing Partner against delinquent customers. The Financing Partner will also report the non-payment of the loan to the relevant credit information bureau(s). This will adversely affect your ability to borrow in the future. Therefore, we encourage you to clear your dues on time
Foreclosures and Account Closures
What is EMI foreclosure?
Foreclosure is a capability which enables you to close the loan early by paying the complete Foreclosure amount. Once the complete payment of Foreclosure amount is done, the loan is closed
Can I foreclose my EMI loan?
Yes, you can foreclose your Flipkart EMI loans by clicking here. It will take up to 3 working days for payment update. Loan will be closed within 15 working days post payment. Your credit bureau records will be updated within 10 working days post loan closure.
Is there any charge for Foreclosure?
Foreclosure charge of 3.39% of your unbilled principal outstanding amount will be applicable. This is exclusive of GST. These charges are subject to change as per changes in lender pricing policy and T&Cs changes and shall be duly communicated to you.. These charges are subject to change as per changes in lender pricing policy and T&Cs changes.
How can I Foreclose my EMI loans?
You can foreclose your Flipkart EMI loans by clicking here. It will take up to 3 working days for payment updation. Loan will be closed within 15 working days post payment. Your credit bureau records will be updated within 10 working days post loan closure.
What happens if I cancel the order after Foreclosing my loan?
You can reach out to the customer support of the lender for the refund of the amount in such scenarios.
How long will it take to Foreclose my loan?
It may take up to 15 working days to process the request. However, in some cases it may take longer.
How is my Foreclosure amount calculated?
The lender calculates your Foreclosure amount based on your principal outstanding, proportionate interest rate, and any fees/charges etc. as applicable. This will be inclusive of GST.
How can I request my Flipkart EMI account closure?
You can do so by clicking here. In case your account has outstanding dues, it will take up to 3 working days for payment updation. Loan will be closed within 15 working days post payment. Your credit bureau records will be updated within 10 working days post loan closure. . For closing your Flipkart EMI account, you will need to make sure that there are no outstanding dues for your Flipkart EMI account.
Return and Refunds
My payment using the Flipkart EMI did not go through, but the amount has been deducted from my pre-qualified loan offer. What should I do?
The amount will be automatically adjusted back to your pre-qualified loan offer on the same working day. Please contact us if it is not credited even after 24 hours.
I paid for my Flipkart order using Flipkart EMI but canceled the same later on. How will my pre-qualified/amount be impacted?
Your pre-qualified loan offer will be restored in case of a cancellation or return. Your pending EMI dues will be adjusted with the refunded amount and the same will get reflected in your bill.
However, please note that there will be no refund to your bank account given the payment was deducted using your Flipkart EMI loan amount only.
Once a bill is generated, how can I get the refund for an item that I have paid using Flipkart EMI?
Once your refund has been processed successfully, your due amount will be automatically updated if you haven't paid the bill already. After that, you will need to pay the adjusted due amount only.
What happens to any refund for orders placed using Flipkart EMI, if I have already paid my bill?
If the bill has already been paid, any refund amount will be credited back to the payment mode used for bill payment, subjected to the product's return & cancelation policy and the normal refund timelines.
In case you have already paid an EMI installment, the excess amount collected will be refunded back to your bank account.
I placed a return request, but the same was pending approval when my FlipkartEMI bill got generated. What should I do now?
Please pay the total bill amount before the due date. When your return request is approved by the respective seller, a refund will be initiated to the payment mode used to pay the bill. Penalty charges, if any, will not be refunded or adjusted. Hence, we request you to clear your dues on time.
Processing Fee
A Processing Fee is a one time fee which is levied by the Financing Partner towards each Flipkart EMI loan. Details of Processing Fees will be contained in your monthly statement.
What is a Processing Fee?
A Processing Fee is a nominal one time fee which is levied by the Financing Partner towards each Flipkart EMI loan, to cover the sanctioning and processing of the loan.. Details of Processing Fees will be contained in your monthly statement.
How is the Processing Fee Calculated?
The loan processing fee levied on your Flipkart EMI transaction will be as per below. This amount will be levied on each EMI transaction and will be visible in your subsequent bill.
Processing Fee with effect from 15th Nov ‘24 -
Tenure |
Proposed |
|---|---|
2 Months |
1.25%+GST (No min cap) |
3 Months |
1.25%+GST (No min cap) |
6 Months |
1.5%+GST (No min cap) |
9 Months |
2%+GST (No min cap) |
12 Months |
2%+GST (No min cap) |
Will the Processing fee be refunded if I cancel/return some items after paying the bill?
No, the Processing Fee would not be refunded post purchase on partial cancellation. The Fee will only be refunded in the event of a complete cancellation of all the items in the cart.
Account Related FAQs
Why is my Flipkart EMI account blocked?
Your Flipkart EMI account can be blocked due to multiple reasons:
- Your KYC has expired. Please visit the Flipkart EMI section under ' Accounts' on your Flipkart app. Click on the 'KYC status' section to know your KYC expiry date.
- You have overdue payments or your repayment was post 30 days past due date
- Due to breach of Flipkart Advanz’s T&C
- Due to breach of lending partner’s T&C
- Due to internal Flipkart policies
- Due to our lending partner's internal policies
Other Important FAQs
How do I contact your financial institution for any queries?
You can contact IDFC FIRST Bank at the following touchpoints:
- Phone: 1800 10 888 (customer care)
- E-mail: banker@idfcfirstbank.com
- Nodal Desk No & Email ID: 022-41652700 / nodaldesk@idfcfirstbank.com
- Help Centre: https://www.idfcfirstbank.com/customer-service
- Branch: https://www.idfcfirstbank.com/support/branches
- To know more, you may visit Financial Partner website at Flipkart | IDFC FIRST Bank
Who do I contact for any grievance redressal?
Grievance Redressal Officer for Flipkart Advanz Pvt Ltd
Name: Mr. Shremanth M
Address: Flipkart Internet Pvt Ltd Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Varthur Hobli, Bengaluru East Taluk, Bengaluru District, Karnataka : 560103, India
Customer Care Number: 1800 202 9898
Email Id: grievances@flipkartadvanz.com
Grievance Redressal Officer for IDFC FIRST Bank
PNO Name: Mr. Vipul Raj
Designation: PNO
PNO Address: IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India
Customer Care Number: 1800 10 888
Email Id: banker@idfcfirstbank.com
PNO Contact Number: 1800 209 9771
PNO Email Id: PNO@idfcfirstbank.com
Grievance redressal portal for Reserve Bank of India: https://sachet.rbi.org.in/
Will the Flipkart EMI option reflect as a loan in my credit history or credit report?
Flipkart EMI will reflect in your credit history/report as a loan for the amount assigned to you. The loan period will reflect a period of 3/6/9/12 months, as sanctioned by our Financing Partner.
What is the cooling off period?
A cooling off/ look-up period is the time window which allows the customer to exit EMI loans without any penalty. It is currently 3 days from the day of transaction, but this is subject to policy & T&Cs.
How do I withdraw my consent for sharing my credit information?
You can withdraw your consent by contacting us through our Help Centre: https://www.flipkart.com/helpcentre. Please note that once you withdraw your consent, you will not be able to use your Flipkart EMI anymore. You will be asked to clear your pending dues (if any) post which your account will be closed.
How do I close my Flipkart EMI account?
In case you want to close your Flipkart EMI account, you can do so by contacting us through our Help Centre: https://www.flipkart.com/helpcentre.
Our Financing Partner will also mark the account as closed post-settlement of all outstanding dues.
For more information regarding Flipkart EMI, please visit the terms and conditions at https://www.flipkart.com/pages/advanz-service-tnc.
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