How does exchange work?
Tell us about your old Printer
Once you've decided which Printer to buy, provide details of your old Printer in the Exchange Offer form. Offer valid on selected products only.
Enter pincode for Offer availability
Before you hit 'Buy Now', check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.
Hand in your old printer for new one
Once the Order is placed, the new printer will be shipped. Hand in your old printer to the field executive at the time of delivery.
If your exchange item does not qualify for pick up, you can still get your new product by paying an additional amount (equivalent to the discount that you got for your exchange item) in cash at the time of delivery of your new device.
Questions?
How do I know if my printer is eligible for the Exchange Offer?
To know if your old printer qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.
How do I avail the Exchange Offer?
First, you need to fill out the Exchange Offer form. We need some details about your old printer and your location. You'll then see the effective final price of the printer you wish to purchase. You can conveniently hand in your old printer to our field executive at the time of delivery.
How do I send my old printer back?
Your old printer will be picked up by us at the time the new one is delivered. Kindly keep your old printer ready with all your data backed up.
My printer is listed as eligible and exchange is available in my location. Are there any more conditions to avail the offer?
Well, as long as your printer is listed as eligible and not physically damaged, it is good for exchange.
Do I need the device's bill of sale when I'm exchanging it?
No. The bill is not mandatory.
Should the device be in working condition to qualify for this offer?
Yes. Your old printer should be in working condition with no physical damage.
Can I exchange more than one device towards a purchase?
No. You may only exchange one device at a time.
What's the bill value when I avail the Exchange Offer?
The invoice sent to the customer will have the final adjusted amount.
Can I provide one address for pick up and another for delivery?
The address needs to be the same, as pickup and delivery happen simultaneously.
In case I wish to return the new printer bought in the Exchange Offer, will my old printer be shipped back to me?
Unfortunately, the printer you are exchanging cannot be shipped back to you.
Can I hand in a different printer for Exchange?
You can only exchange the printer for which you have provided details.
Any reminders before I exchange my printer?
Kindly ensure all your data, if any, is cleared from your old printer before exchange.
Why do I see a pickup charge for availing the exchange offer?
When you avail the exchange offer, our courier partner picks up your old device right from your doorstep. It is then shipped to the seller in lieu of the new device. The pickup charge covers pickup from doorstep, packing and shipping of your old device. Flipkart only facilitates the exchange process.
If my old item is found ineligible for the exchange during delivery, is it possible to make an additional payment at that time and collect only the new product?
If your exchange item does not qualify for pick up, you can still get your new product by paying an additional amount (equivalent to the discount that you got for your exchange item) in cash at the time of delivery of your new device.