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    Frequently Asked Questions (Valid Between March 16 2021 - May 10 2021):

    Queries on locating Flipkart SmartPack for my desired mobile phone

    How can I buy a phone with Flipkart SmartPack?

    • Flipkart SmartPack can be added from the product page of your chosen mobile phone. On the product page, go to the Value Store section & click on Flipkart SmartPack option.

    Is Flipkart SmartPack available in all Pin Codes?

    • Flipkart SmartPacks are available in select Pin Codes only. Please check if it is available for your Pin Code. Certain services within the packs may not be available at all pin codes therefore overall pack options & prices may vary between different pin codes.

    Chosen SmartPack has changed or is not visible any more

    • We endeavour to provide the best offering to customers at all times. Therefore, we may - update, add or remove plans from time to time with the latest available offerings and prices. You can go ahead and choose any of the available options for Flipkart SmartPacks on the Device at that point.

    The plan price for the chosen SmartPack has increased at check out

    • We endeavour to provide the best offering to customers at all times. Therefore, we may update, add or remove plans from time to time with the latest available offerings and prices. You can go ahead and choose any of the available options for Flipkart SmartPacks on the Device at that point.

      I cannot find SmartPacks on desktop website

    • SmartPacks are not available on Desktop and can be viewed and bought from the Flipkart app or m-site only.

    Queries related to selecting my SmartPack and Services

    Is it possible to change the services in my pack?

    • Currently, there is no option to change services in a pack.

    Can I opt for a tenure other than 12 months?

    • No, you can buy SmartPacks with a 12 month tenure option only.

    Can I change the services in my plan in between the tenure?

    • No, you cannot change the services in your plan once it is chosen & bought.

    Queries regarding Payments & Offers

    How much do I need to pay for the plan & for the Device?

    • You need to pay full amount for the Device now along with the plan price for the first month. You will also have to pay the plan price as per the pack chosen by you every month for the duration of the tenure chosen by you in order to continue enjoying the benefit of the services and to receive the money back against the Device amount at the end of the tenure.
    • For example: if you buy a Phone worth Rs.10,000 along with a SmartPack worth Rs.499 per month then you need to pay Rs.10,499 upfront and then pay Rs.499 per month for the tenure chosen by you.

    What are the payment methods available for the payment of the plan and the Device.

    • You can pay for the Device & the first month pack fees using any payment method including Credit Card, Debit Card, Net Banking, Easy Monthly Installment, Electronic Gift Voucher & Cash on Delivery.
    • Post that, you can pay for the pack every month using any payment method except EMI and Cash on Delivery.

    Can I buy a Flipkart SmartPack along with a bank offer? What will be the percentage moneyback I will get in case a PBO was applied when I purchased the Device?

    • In case you purchased a Device with a Bank Offer, you will get money back on the effective price you paid.

      • For example:
      • Price of Device on Flipkart: Rs 10000
      • Applicable Bank Offer: 10% off on Credit Cards
      • Effective Price paid for Device: Rs. 9000
      • Plan Purchased: 70% Money Back Plan for 12 months
      • Moneyback that will be credited after 12 months (if Device is returned in accordance with the terms and conditions under this document): Rs. 6300
      • Above example is for representational purposes only; Please check the exact offer details to determine the effective price.

    How many coins will I get for buying Phone with a SmartPack? Can I pay for this purchase with coins as well?

    • You will get the standard Coins offer that is live on the Flipkart Platform with your Device order. (Eg. Max. 100 coins for a given order).
    • You can pay with coins in case there is an offer available on the particular Device.
    • There will not be any coins credited for monthly bill payments.

    How often do I have to pay for the plans? Is it one time payment or every month?

    • You need to pay for the SmartPack every month till the end of the tenure to enjoy the uninterrupted access to the chosen Services as well as to be eligible for the promised Moneyback.

    What happens if I stop paying or forget to pay for the SmartPack in between the tenure?

    • In case you stop paying for the SmartPack in between the tenure, you will lose access to the subscribed services and you will not be eligible for any money back on the Device. All benefits under the Program shall stand terminated with immediate effect.
    • In case you forget to pay for the SmartPack by the due date, we will send you a reminder to make the payment and will allow you to continue on the subscription by paying a late payment fee of Rs.100 within 19 days from the due date; your subscribed services will continue uninterrupted and your moneyback will not get impacted if you chose to make the full payment within the stipulated time.

    Queries on usage of Other Platform propositions

    Can I Exchange my old phone while buying a new Device with Flipkart SmartPack?

    • Yes, you can exchange your old phone and buy a new Device with the Flipkart SmartPack. The value of your old phone will get adjusted against the upfront amount you pay for the new Device. Rest assured, at the end of the tenure, you will continue to get the money back on the full price of the new Device and not the reduced value.

    Can I use Buyback Guarantee while buying a new Device with Flipkart SmartPack?

    • Yes, you can use the buyback guarantee of your old phone while buying a new Device with Flipkart SmartPack. The promised buyback guarantee amount of your old phone will get adjusted against the upfront amount you pay for the new Device. You will continue to get the money back on the full price of the new Device and not the reduced value.
    • For Example. if you buy a Device of Rs.10000 with a SmartPack of 70% moneyback, and use the buyback guarantee of your old phone of Rs.4000 while making this purchase, then you need to pay Rs. 6000 instead of Rs. 10000 upfront for the device along with the first month fees of the chosen SmartPack.
    • You will continue to get Rs.7000 money back at the end of the tenure as per your eligibility

    Queries on Activation & Usage of the Services in the SmartPacks

    What are the benefits and inclusions of the services in my Pack?

    • You can find the benefits, inclusions & highlights for each service by tapping on the service from within the Pack while selecting your plan.

    I already have some or all of the services in my Pack, what happens now?

    • If you are already an active user of a service which is included in your Pack, then either of the following two behaviours will take place as per the Service Partner:
    • Additional month will get added on top of your existing subscription. i.e. If you have 4 months left in the existing subscription you will get 1 month added on top of the existing subscription every time you subscribe to Flipkart SmartPack.
    • Your new subscription from Flipkart will run in parallel to your existing subscription i.e. if you have 4 months left in your previous subscription then you will have two subscriptions to the respective service till either of them expires.
    • You can find out the behaviour that each Service will take by tapping on the respective Service icon from your SmartPack.
    • You can also choose to activate the subscription bought from Flipkart on a different activation id (mobile number or email id as applicable) than where the existing subscription is already running.
    • Alternatively, you can speak to the respective service provider to pause or deactivate your existing service and continue to enjoy the service through Flipkart.

    When & How will my plan get activated?

    • You will be able to activate your plan once your Device is delivered. You can visit ‘Flipkart SmartPacks’ section from ‘My Orders’ section on Flipkart to view & activate the services you have subscribed to. The validity of the services will begin from the date of pack activation.

    I have an existing subscription of some or all of these services. Can I still buy this pack?

    • Yes, you can buy & activate the pack irrespective of whether you are a New or an Old user of these Services. However for some services, your SmartPack subscription may run in parallel to your existing subscription.

    Can the service offering change in between the tenure?

    • Each service offering is managed by respective service providers only and is subject to change at any point of time. Flipkart will not be responsible or liable for any such change & Customer has to reach out to the respective provider directly only for grievance redressal for such concerns.

    Where can I find the Terms & conditions for the respective services?

    • All the services under the Program shall be subject to their respective terms and conditions. Please refer to the terms and conditions of the individual Services of the Program for detailed understanding.

    When will the services in my plan get activated?

    • All services in your plan can be activated after the delivery of your mobile Device. You need to provide details of email ID or phone number where you want the services to be activated, after placing your order. Once these details are provided, the services will automatically get activated on delivery of your mobile Device.

    How do I activate the services?

    • You can access services in your Flipkart SmartPack by clicking on the Flipkart SmartPack Logo on My Orders.
    • On the Flipkart SmartPack Details Page, you can click on “Activate” or “Start Activation” to start activating your services. You will need to provide email and/or phone number details for each service to activate it.

    Service not available in my area

    • In case a given service is not available in your area temporarily, please contact the service provider regarding the same.

    I am unable to use the service

    • In case a given service is not working or you are unable to use the same even though it has been activated on your Flipkart SmartPack, please contact the service provider regarding the same.

    I want to pause a service

    • At the moment, we do not support a pause on your Flipkart SmartPack.

    I want to change the account where service is activated

    • At the moment, we do not support changing the account on which a given service has been activated during the course of your Flipkart SmartPack.

    Do I have to pay for services in advance?

    • Yes, Flipkart SmartPack is a prepaid construct. You will be paying the charges for the first 30 days of usage at the point of purchase of your Device. This will enable you to use the services for 30 days from the day of delivery of the services. Similarly, on a monthly basis, you will be able to use the services by paying for the same whenever a bill gets generated.

    If I do not use a service, will I get a refund for it?

    • As part of Flipkart SmartPack, you have unlocked access to all services that are part of it. You can enjoy services during the tenure. There will not be a refund if you do not use a particular service in a given month.

    Can I start the services before the Device gets delivered

    • No, Flipkart SmartPack services can be used only after the Device gets delivered. However, you can provide details of email ID or phone number where you want the services to be activated, after placing your order. Once these details are provided, the services will automatically get activated on delivery of your mobile Device.

    Can I defer starting the services? Will I pay only when the service is activated

    • Flipkart SmartPack will be activated when the Device gets delivered. You will be charged based on a 30 day cycle from that day onwards. You can enjoy services from this point onwards. For the purpose of this program, one month equals thirty days and 12 months equals 360 days.

    Can I choose where to activate the services? Will all services be activated on my flipkart mobile number or email id.

    • We offer the flexibility to activate every service on an email ID/phone number of your choice. For example, you can activate one service on abc@gmail.com and the next service on xyz@gmail.com. However, you will not be able to change these throughout the tenure.

    Can I gift the services to a relative?

    • We offer the flexibility to activate every service on an email ID/phone number of your choice. For example, you can activate one service on abc@gmail.com and the next service on xyz@gmail.com. However, you will not be able to change these throughout the tenure.

    Is there any difference in the services offered by Flipkart and by service providers?

    • All services on the Flipkart SmartPack are provided by the respective service providers. On each plan, you can check the benefits being offered by the respective service provider on the Plan Details Page of that particular plan.

    Will my data be shared with service providers? What data will be shared? Can I choose not to share this data?

    • In order for our service partners to be able to render services on the Flipkart SmartPack, we need to share your personal information for them to activate the chosen services. Except for your name, mobile number, email ID and address/location on which you want the particular service to be activated, no other personal information is shared with the service partners. Without the same, we will not be able to activate services in your Flipkart SmartPack. Our service partners are subject to the terms between Flipkart and service partners which is no less protective than those set out in our Privacy policy. Flipkart does not review, monitor, approve, endorse or interfere with respect to processing and usage of the information provided directly by you to our service partners and Flipkart shall not be held liable for any breach.

    Queries on End of Tenure & Phone Return

    I want to give my Device back at the end of my plan tenure

    • Closer to the end of your Flipkart SmartPack, you will see an option on your Flipkart SmartPack details page that will enable you to return your Device back to us. You will need to share your bank account details for money back credit, pickup address and status of your Device. Once your Device gets picked up by a wishmaster, you will receive the money back credit in your bank account in 15 business days, subject to processing of transaction by the bank.

    Do not want to give Device back

    • Closer to the end of your Flipkart SmartPack, you will see an option on your Flipkart SmartPack details page where you can indicate that you want to retain your Device. You will still receive a partial moneyback, depending on your plan. You will need to share your bank account details for money back credit. Once you do this, you will not have the option to claim full money back by returning your Device.

    Device is broken or scratched

    • One of the benefits of Flipkart SmartPack, is that you can choose to return your Device as long as the Device switches on & we are able to verify your IMEI on the screen. Scratches or damages are covered under your plan. As part of raising your moneyback request, you can declare the state of your screen - whether it is broken or not. This will enable us to create a seamless pickup experience for you. Reporting that your screen is broken will not impact the money back that you are eligible for as long as the IMEI number is readable on the phone screen during phone pickup

    What condition of the Device will you accept

    • One of the benefits of Flipkart SmartPack, is that you can choose to return your Device as long as the Device switches on & we are able to verify your IMEI on the screen. Scratches or damages are covered under your plan. As part of raising your moneyback request, you can declare the state of your screen - whether it is broken or not. This will enable us to create a seamless pickup experience for you. Reporting that your screen is broken in no way, will impact the money back due to you.

    Do I have to give the Device box back

    • Yes, you shall have to give the Device box back during the Device return. In case the Device box is not returned, Rs.500 will be charged.

    Do I have to give the Device charger back

    • Yes, you shall have to give the Device charger & all Device accessories back during the Device return. In case the Device charger is not returned, Rs.300 will be charged.

    Do I have to show the Device bill also

    • It is not mandatory to share your Device bill while returning the Device.

      Can I extend my plan or services in my plan

    • We currently do not support extending your plan or services in your plan beyond the plan tenure you had signed up for at the point of purchasing the Device.

    Will I get any value for my Device at the end of the tenure over and above the promised 70% moneyback

    • You will get the committed %age moneyback as part of your plan when you return the Device back to Flipkart. For example, if your Device was purchased on a 70% money back plan, you can return your Device to get 70% back on your Device price.

      Where will I get my money back

    • You will get the committed %age moneyback as part of your plan when you return the Device back to Jeeves in your bank account. For example, if your Device was purchased on a 70% money back plan, you can return your Device to get 70% back on your Device price.

    How much moneyback will you get - if you return Device, if you keep device, if you lose Device

    • The %age moneyback you receive depends on your plan. For example, if your Device was purchased on an 70% money back plan, you can return your Device to get 70% back on your Device price. In case you lose your Device, you will not be able to claim your money back.

    Plan

    Return Device

    Flipkart SmartPack - 70% Moneyback

    70% Moneyback

    Can I receive the money back in a different bank account?

    • We will credit the money back in the bank account that is shared by you at the end of the tenure. Please validate the same. Moneyback once credited cannot be reversed. The Bank account must be an Indian bank account and compliant with KYC requirements. The Bank account must belong only to you only and not to anyone else. Jeeves in its own discretion may not transfer the moneyback amount, if the account details provided by you are suspicious and/or are likely to be engaged in unlawful activities and/or KYC compliance is not completed. Jeeves shall not be responsible for any transaction failures/deficiency in services at the end of the bank. Jeeves does not verify the account details at its end, if the details provided by you are incorrect/incomplete, Jeeves shall not be responsible for such transactions and/or shall not be liable for any claims from the customers. If Jeeves is unable to make the deposits in the bank account due to any reasons whatsoever, it may in its sole discretion choose to provide the money back through gift vouchers.

    When do i have to return the Device

    • You can choose to return the Device in the last month of your plan tenure i.e. in your 12 month plan, you can choose to return the Device after month 11.

    I have changed my location, can I still return my Device?

    • You can choose to return the Device from any address where Flipkart/Sellers of Flipkart offers device pickup or product exchange facility.

    Queries on Monthly Repayment for My SmartPack

    When do I need to pay my bill

    • You need to pay for your SmartPack bill every month as per the due date generated for the bill. The due date will be set for 20 days after the plan is first activated.

    Payment modes available to pay bill

    • You can pay the bill using any payment method except Cash on Delivery & Easy Monthly Installment.

    I am unable to pay my bill

    • Please ensure you are making the payment using a prepaid payment method and that you haven’t paid the bill already. Please contact Flipkart customer care if you are still not able to make the payment.

    What if I dont pay my bill by the due date? Can I pay the bill after the due date?

    • In case you forget to pay for the SmartPack by the due date, we will send you a reminder to make the payment and will allow you to continue on the subscription by paying a late payment fee within 19 days from the due date; your subscribed services will continue uninterrupted and your moneyback will not get impacted if you chose to do so. In case you do not pay the bill with the late fees in the 19 day grace period, your access to the services will be terminated and your whole moneyback amount will be forfeited.

    Can I pay my Flipkart SmartPack monthly bill in advance

    • Unfortunately this facility is currently not available.

    I did not pay my bill and services have been stopped

    • If your access to services has been revoked, then you have exceeded the grace period of 19 days provided to you to pay your SmartPack monthly bill. Because of this, your SmartPack plan has been deactivated and your Money Back has been forfeited. Unfortunately this cannot be undone.

    Why is a late fees levied for me

    • You have not paid your monthly SmartPack bill by the due date therefore a late fee has been levied. You can continue your subscription to SmartPack by paying the bill with late fees within 19 days from your due date. Rest assured, your Moneyback will not get impacted if you clear your dues.

    Plan Cancellation

    Will I get partial moneyback if I cancel my plan

    • No, you will not get any money back if you cancel your plan.

    Do I have to return the Device if I cancel my plan

    • No, you do not have to return your Device if you cancel your SmartPack plan.

    I cancelled my plan by mistake, how I can I restart my plan

    • You can restart the plan within 24 hours from the time you cancelled it. Simply go to the Flipkart SmartPack Section from My Orders and click on “Undo Cancellation”.

    Is there any cancellation fees

    • No, there are no cancellation fees applicable.

    Queries on Device Return and/or Replacement

    I want to return my Device, what happens to my plan?

    • Returning your Device depends on Flipkart’s return policy for that particular Device. In case, you choose to return your Device, your 70% Money Back plan and all applicable services will be terminated too. Return of the Device must be made within the return period and as per the return policy of Flipkart.

    I want to replace my Device, what happens to my plan?

    • In case you are facing some issues with your Device, you can go ahead and request for a replacement as per Flipkart’s Replacement Policy. You can continue enjoying services on your plan and the 70% Moneyback will be applicable on the replacement Device.

    I want to return my plan but keep my Device

    • Unfortunately, you cannot return a plan alone once it is bought.

    Queries on Complimentary Offer Coupons & Trial Codes

    What are these coupons

    • These offer & trial codes are being given to you free of cost for subscribing to Flipkart SmartPack. These offers can vary every month.

    When & Where will I get these codes

    • You will receive the complimentary coupon codes in your registered email id by 15th of the next month from the month of purchase.
    • E.g. If you purchase SmartPacks on 3rd January, then you will get an email with the complimentary codes on or before 15th February.

    I did not get the codes. What can I do?

    • Please check if you are eligible to receive codes as per the timeline given in above point. If yes, please check your Promotions / Updates / Spam folder for the email or search for the email with the subject line: ‘Complimentary Coupons for your Flipkart SmartPack Purchase'.

    I received coupon codes but they are different from the offer running now on Flipkart

    • Offers and coupons may vary every month. You will receive the codes as per the offer that was running in the month of your purchase.

    How can I use these coupons & offers

    • You can use these coupon codes at the respective partner’s app / website or retail store as per the t&c mentioned against the offer in the email sent to you with the codes.

    My coupon code is not working. What can I do

    • Please check if you have followed all the steps to redeem and the T&C for the offer. Please check that the code’s validity has not expired. Please reach out to the respective partner if the Code is still not working.

    My coupon code expired what can I do

    • Unfortunately, a code once expired can’t be used or reissued.

    Can I use these coupon codes on my registered Flipkart Email Address or mobile number only?

    • No, these codes are not linked to your Flipkart account in any way and can be used using any other account as well.

    Will I get complimentary coupon codes for every SmartPack that I buy?

    • Yes, however you can only get one set of complimentary coupon codes per month.
    • E.g. If you buy 2 Devices with SmartPacks in January, you will get 1 set of coupon codes. If you buy 1 Device with SmartPack in January and another Device with SmartPack in February then you will get 1 set of coupon codes for each purchase.

    I do not have an email id. How can I receive the codes?

    • Unfortunately, there is no other way to receive these complementary codes except via email and it is mandatory to register your email address before order placement.

    Service Specific FAQs

    Complete Mobile Protection

    How do I activate the service?

    • The policy auto-activates within 24 hours of delivery of the mobile phone. No setup or registration required

    What is covered under the 12 month pack?

    • Covers 1 claim for broken screen, liquid damage, or any other physical damage and unlimited claims for manufacturing defects for 12 months
    • Brand authorized spare parts used for repairs
    • Door-step pick-up and drop of Covered Product with delivery commitment of your repaired device within 10/15 business days (basis pincode)
    • Does not cover Loss or theft or burglary of the Covered Product

    How do I raise a claim?

    • Call on 1800-425-365-365 or 1800-102-5365 and share the details of your damage
    • Share the documents requested by the executive
    • Device will be picked up for repair from your doorstep and delivered within 10/15 days of pickup - refer to the policy document for details

    Can I get my device repaired myself and claim the repair amount?

    • No. The device needs to be repaired by raising a claim with Jeeves and following the repair process. Unauthorized repairs will lead to rejection of pickup at the end of tenure

    I have an in-warranty issue, can I get it repaired from the brand?

    • Yes you can get the device repaired from a brand authorized center. However, if the brand offers a replacement, the device will not be eligible for pickup at the time of completion of the tenure

    What will happen if Jeeves is not able to repair my device?

    • In cases where Jeeves is not able to repair/replace the device, a refund amount will be issued to you. Please check TnCs for details

    How do I reach customer care?

    • Call on 1800425365365 for any assistance needed on your policy.
    • For escalations, please write to escalations@jeeves.co.in

    How will I know where my device is once picked up?

    • You will get timely updates on the proceedings with your device on your registered mobile number. However, you can choose to change this number at the time of claim registration

    Zee5

    Details of Customer offering

    • HiPi Video, Latest Movies, Premium Originals, ZEE Channel shows, Before TV, Web Series, News on ZEE5. ZEE5 offers an exhaustive array of content; with 90+ live TV channels and 1.25 lac+ hours of viewing across languages, making it a complete video destination for an enthusiastic cinema maven.

    Activation Process

    • 1M pack will be activated via an Activation API on user purchase from Flipkart

    Serviceability (pin codes, if applicable)

    • This service is valid within the boundaries of India only

    Account Setup

    • Visit www.zee5.com and sign in with your credentials
    • On the “Person” icon, there is a section of “My Account”. User can personalize his/her watchlist/reminder/subscription from the same section
    • There is also a “Language” section, from where the user can change his/her display language and preferred content language

    New vs Existing Subscriber Handling

    • For an existing user, the link will ask him to Sign In or Sign Up. The user can log in using his/her existing credentials. If he/she clicks on Sign Up and enters a pre-existing mobile number/e-mail, he will be shown a message saying that the same credentials already exist. He will then be re-directed to the Sign In page with an option for “Forgot Password”
    • For a new user, an account can be created using the Sign Up page. If he clicks on the Sign In page and tries with a previously unregistered mail ID/phone number, he will be prompted saying that such an account does not exist. He/she will then be redirected to the Sign Up page.
    • For users with any subscription pack already active, the same will continue to run in parallel to the bought 1M pack (feasibility to extend the validity to be taken up subsequently during product and user journey finalization).

    How to download user the service or download the app

    • User can go to the Google Play Store (for Android users) or to the iOS Play Store (for Apple users) and proceed with the download of the app. The search can be done in the search bar under the name ZEE5

    Other conditions

    • These Terms and Conditions shall constitute an agreement between ZEE5 and each user. By accepting and availing the Offer, the user accepts these Terms & Conditions as binding upon him/her.
    • This offer is non-negotiable and non-binding.
    • This offer is valid in India only.
    • This offer is not valid in conjunction with any other offers made ZEE5.
    • An existing ZEE5 subscriber may be entitled to avail this offer.
    • The interpretation and implementation of the Terms and Conditions shall be at the sole discretion of ZEE5
    • This offer is not redeemable for cash or credit and cannot be exchanged for any other product or service and has no residual value.
    • Apart from these Terms & Conditions, the user will also be bound by the Terms of Use, Privacy Policy or any such specific terms and conditions as provided by ZEE5 on their platform for using their services.
    • To the extent permitted by law, ZEE5 or its representatives, employees, directors, officers or agents, shall not be liable for any loss suffered or sustained, to person or property including, but not limited to, consequential (including economic) loss by reason of any act or omission, deliberate or negligent on the part of ZEE5 or its representatives, employees, directors, officers or agents.
    • ZEE5 reserves the right at any time and from time to time to modify/clarify or discontinue, temporarily or permanently, this Offer with or without prior notice due to reasons outside its control or otherwise (including, without limitation, in the case of anticipated, suspected or actual fraud).
    • ZEE5 reserves the right to add or delete any of the Terms and Conditions at any point of time at its sole discretion without serving any prior intimation to the users.
    • The invalidity or unenforceability of any part of the Terms and Conditions shall not prejudice or affect the remaining parts of the Terms and Conditions to the extent that it is severable.
    • ZEE5 shall not be responsible and/or liable in any manner whatsoever in case of any failed transaction as part of this offer not liable for any failure relating to technical, hardware, software, server, website, or other issues of any kind to the extent that these may prevent the user from participating in this offer.

    Legal Disclaimer:

    • This offer is governed by the laws of India and any disputes arising out of or in connection with this Offer will be subject to the exclusive jurisdiction of the courts at New Delhi.
    • All terms and conditions related to ZEE5 service shall be as per the Terms of Use available on ZEE5 platform.
    • For any assistance or queries related to ZEE5 service please email us at support.in@zee5.com

    Definitions

    • Certain words in this TERMS have a specific meaning and are explained below for YOUR easy understanding:
    • `Application` means the ZEE5 application owned by ZEEL to provide the Content on Devices, which is available on various platforms such as iOS, android and supported web browsers etc.
    • `Content` means all text, graphics, images, music, software, audio, video, information or any other materials available on ZEE5.
    • `Devices` means any and all internet enabled devices like smart phones, tablets, laptops, desktops, etc. which are compatible with and have access to the Internet.
    • `ZEE5` means ZEE5 website,www.zee5.com, ZEE5 mobile web , and any other future variations or domain, Application and any present and future means and modes to offer Services.
    • `Internet` shall mean the system making use of the TCP/IP software protocols known as the internet or the worldwide web whatever the communications links may be which connects the user (including by way of fixed, mobile, DSL, ISDN, UMTS WiMax or other broadband links) including any developments in such protocols or any other protocols which may be developed which give equivalent, reduced or enhanced functionality compared with such protocols.
    • ‘Subscription Package` means a combination of one or multiple live tv channels, video on demand, TV shows, movies, music or any other Information or entertainment based Content priced at a specific amount decided by ZEEL at its sole discretion.

    Eligibility

    • Unless otherwise specified, ZEE5 is available for individuals who have attained the age of majority in their jurisdiction. In the case of India, this service is restricted to Users who are aged 18 years or older. If You are under the relevant age of majority in Your jurisdiction, You may only access the Site and the Services only in accordance with applicable law which enables a minor in your jurisdiction to access such a service. In India, by browsing or downloading and/or installing and/or using the ZEE5, YOU represent and warrant that YOU are 18 years of age or older and in case YOU are less than 18 years of age, YOU have taken consent of YOUR parent or guardian.
    • SOME CONTENT OFFERED ON THE SITE MAY NOT BE SUITABLE FOR SOME VIEWERS AND THEREFORE VIEWER DISCRETION IS ADVISED. ALSO, SOME CONTENT OFFERED ON THE SITE MAY NOT BE APPROPRIATE FOR VIEWERSHIP BY CHILDREN. PARENTS AND/OR LEGAL GUARDIANS ARE ADVISED TO EXERCISE DISCRETION BEFORE ALLOWING THEIR CHILDREN AND/OR WARDS TO ACCESS CONTENT ON THIS WEBSITE. Your access to and use of the Services is subject to these Terms of Use, Privacy Policy and all applicable laws, rules, and regulations.

    How to reach Customer Care

    Any Important Links

    EROS NOW

    Details of Customer offering:-

    • Eros Now Premium is a month-to-month subscription. User will be able to instantly stream unlimited movies, TV shows, music videos, and Eros Now Originals from your computer, smart phone & supported streaming players & select Smart TVs.
    • This bundled subscription is applicable for subscribers of Flipkart Subscription Program.

    Activation Process:-

    • Once User activates the Eros Now service through Flipkart Subscription Program, User will receive Password from Eros Now on User’s registered email address. Username will be User’s email ID or Mobile number.

    • User will use Registered Email Address or Mobile Number along with Password to login to Eros Now service.

    • Serviceability (pin codes, if applicable):- NA

    • Account Setup:- User

    New vs Existing Subscriber Handling:-

    • User has a choice to log in with non-FSP credentials that was created prior (Non-premium or Premium) or log-in with FSP credentials (Guaranteed Premium Access).

    How to download user the service or download the app

    How to reach Customer Care

    • Email Support: support@erosnow.com

    How do I use Chromecast to watch Eros Now movies on TV?

    • To watch Eros Now titles on your TV using Chromecast:
    • Make sure your Chromecast and iOS or Android phone are connected to the same Wi-Fi network
    • Launch the Eros Now mobile app.
    • At the top of the app, tap the Chromecast icon in the navigation bar. If you do not see the Chromecast icon, close and re-open the app.
    • From the list of available Chromecast devices, select your device.
    • Find a movie you want to play and tap the Play icon.
    • Android users - make sure your captions are turned on in your phone's System Settings under Accessibility.
    • Note: some titles will not playback due to licensing and video protection requirements from title owner.

    • To stream movies from laptop to Chromecast, you must have:

      • Chrome browser installed
      • Install the cast button for Chrome browser for steps click the link - installing cast button on chrome browser
      • Be on the same Wi-Fi network as your Chromecast
      • Find a movie you want to play, select the cast button

    GAANA

    Details of Customer offering

    • Gaana Plus Benefits:
    • Ad Free Experience
    • Unlimited Downloads
    • Offline Playback
    • HD Music

    Activation Process

    The user should enter the same phone number/E-Mail Credentials as he has for Flipkart

    Serviceability (pin codes, if applicable)

    • Pan India

    Account Setup

    • NA

    New vs Existing Subscriber Handling

    • New Gaana Plus Users can start using the Subscription on an immediate basis
    • Existing Gaana Plus Users would get their Gaana Plus validity added on to once their current subscription ends

    How to download user the service or download the app

    • Download the app through the appstore or playstore

    How to reach Customer Care

    You can reach customer care by mailing at feedback@gaana.com or chatting with our customer care representative on the app itself

    Any Important Links

    ZOMATO:

    DETAILS OF CUSTOMER OFFERING

    • Up to 25% extra discount on every delivery order (that’s over-and-above other deals)
    • Up to 40% OFF on the total bill on dining out (with no cap on discount, no min party size & no daily limits)
    • Priority delivery to ensure food reaches 15-20% faster during peak times
    • A wide selection of popular restaurants (including QSRs and many iconic chains)
    • ACTIVATION PROCESS - NOT APPLICABLE ; IT IS API DRIVEN
    • SERVICEABILITY - Available across India @ 20K + restaurant partners
    • ACCOUNT SET UP
    • Existing Users - Login using their registered username/phone number & password
    • New Users - Sign up using their email address & phone number.
    • NEW VS EXISTING SUBSCRIBER HANDLING
    • New users will be enrolled into the zomato pro membership on their date of joining the app.
    • Existing users will automatically get an extension from the date of expiry of their existing membership.
    • HOW TO DOWNLOAD THE APP
    • The app is available on Android (Playstore) & Apple (Appstore)
    • Android -
    • https://play.google.com/store/apps/details?id=com.application.zomato&_branch_match_id=864844918281730361
    • Apple - https://apps.apple.com/in/app/zomato-food-restaurant-finder/id434613896?_branch_match_id=864844918281730361

    OTHER CONDITIONS

    HOW TO REACH OUT TO CUSTOMER CARE

    ANY OTHER IMPORTANT LINKS

    Voot SELECT

    Details of Customer offering: Voot Select, the premium and exclusive service from Voot. Voot Select offers unrestricted, ad-free access to international content, live events, and thrilling Voot Select Originals, alongside features like watching episodes of/ the bigger blockbuster reality shows 24 hours before TV.

    • Account Setup :

      • Download the Voot app or go to www.voot.com.
      • Login or Register with Valid Credentials.
      • Enjoy Voot Select!
    • New vs Existing Subscriber Handling: A new user needs to register with valid credentials.
    • How to download the service or download the app: You can download the Voot App from the google play store on android or app store on ios.
    • How to reach Customer Care: Customers can write to support@voot.com

    Hotstar VIP:

    • VIP Plan (Ad-supported plan)- At Rs.399 yearly plan, You can watch all the content as a Disney+ Hotstar VIP subscriber except for American shows and movies. Also Disney+ content will be available only in dubbed languages such as Hindi, Tamil, Telugu. To watch in English you will need to be a Disney+ Hotstar Premium subscriber. You will notice personalized ads while subscribed to this plan.

    Activation Process:

    Account Setup

    Existing Subscriber Handling:

    • In the case of an existing customer, a parallel subscription will get created.

    How to reach Customer Care:

    Any Important Links

    SonyLiv Premium

    • Unlimited access to Television Shows, Movies, Short Films, Exclusive Web Originals & English shows without advertisements and LIV TV channels
    • Download/Open SonyLiv app
    • Login on SonyLiv App using the credentials provided on Flipkart for activating this service.
    • Enjoy your SonyLiv Premium Subscription
    • For Existing SonyLiv Premium subscribers, this subscription will run in parallel to existing subscription. You can activate this service once your phone gets delivered on the mobile number of your choice or email id (whichever is applicable).
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