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    Frequently Asked Questions (Valid between 17 January 2021 to 25 February 2021):

    Queries on locating Flipkart SmartPack for my desired mobile phone

    How can I buy a phone with Flipkart SmartPack?

    • Flipkart SmartPack can be added from the product page of your chosen mobile phone. On the product page, go to the Value Store section & click on Flipkart SmartPack option.

    Is Flipkart SmartPack available in all Pin Codes?

    • Flipkart SmartPacks are available in select Pin Codes only. Please check if it is available for your Pin Code. Certain services within the packs may not be available at all pin codes therefore overall pack options & prices may vary between different pin codes.

    Chosen SmartPack has changed or is not visible any more

    • We endeavour to provide the best offering to customers at all times. Therefore, we may - update, add or remove plans from time to time with the latest available offerings and prices. You can go ahead and choose any of the available options for Flipkart SmartPacks on the Device at that point.

    The plan price for the chosen SmartPack has increased at check out

    • We endeavour to provide the best offering to customers at all times. Therefore, we may update, add or remove plans from time to time with the latest available offerings and prices. You can go ahead and choose any of the available options for Flipkart SmartPacks on the Device at that point.

    I cannot find SmartPacks on desktop website

    • SmartPacks are not available on Desktop and can be viewed and bought from the Flipkart app or m-site only.

    Queries related to selecting my SmartPack and Services

    Is it possible to change the services in my pack?

    • Currently, there is no option to change services in a pack. However, you can choose amongst upto 6 packs curated for every device.

    Can I opt for a tenure other than 12 or 18 months?

    • No, you can buy SmartPacks with a 12 or 18 month tenure option only.

    Can I change the services in my plan in between the tenure?

    • No, you cannot change the services in your plan once it is chosen & bought.

    Can I change the plan tier & the corresponding moneyback in between the tenure?

    • No, you cannot change the plan tier or money back once you have chosen & bought a pack

    Queries regarding Payments & Offers

    How much do I need to pay for the plan & for the Device?

    • You need to pay full amount for the Device now along with the plan price for the first month. You will also have to pay the plan price as per the pack chosen by you every month for the duration of the tenure chosen by you in order to continue enjoying the benefit of the services and to receive the money back against the Device amount at the end of the tenure.
    • For example: if you buy a Phone worth Rs.10,000 along with a SmartPack worth Rs.800 per month then you need to pay Rs.10,800 upfront and then pay Rs.800 per month for the tenure chosen by you.

    What are the payment methods available for the payment of the plan and the Device.

    • You can pay for the Device & the first month pack fees using any payment method including Credit Card, Debit Card, Net Banking, Easy Monthly Installment, Electronic Gift Voucher & Cash on Delivery.
    • Post that, you can pay for the pack every month using any payment method except EMI and Cash on Delivery.

    Can I buy a Flipkart SmartPack along with a bank offer? What will be the percentage moneyback I will get in case a PBO was applied when I purchased the Device?

    • In case you purchased a Device with a Bank Offer, you will get money back on the effective price you paid.

      • For example:
      • Price of Device on Flipkart: Rs 10000
      • Applicable Bank Offer: 10% off on Credit Cards
      • Effective Price paid for Device: Rs. 9000
      • Plan Purchased: 100% Money Back Plan for 12 months
      • Moneyback that will be credited after 12 months (if Device is returned in accordance with the terms and conditions under this document): Rs. 9000
      • Above example is for representational purposes only; Please check the exact offer details to determine the effective price.

    How many coins will I get for buying Phone with SmartPack? Can I pay for this purchase with coins as well?

    • You will get the standard Coins offer that is live on the Flipkart Platform with your Device order. (Eg. Max. 100 coins for a given order).
    • You can pay with coins in case there is an offer available on the particular Device.
    • There will not be any coins credited for monthly bill payments.

    How often do I have to pay for the plans? Is it one time payment or every month?

    • You need to pay for the SmartPack every month till the end of the tenure to enjoy the uninterrupted access to the chosen Services as well as to be eligible for the promised Moneyback.

    What happens if I stop paying or forget to pay for the SmartPack in between the tenure?

    • In case you stop paying for the SmartPack in between the tenure, you will lose access to the subscribed services and you will not be eligible for any money back on the Device. All benefits under the Program shall stand terminated with immediate effect.
    • In case you forget to pay for the SmartPack by the due date, we will send you a reminder to make the payment and will allow you to continue on the subscription by paying a late payment fee of Rs.100 within 19 days from the due date; your subscribed services will continue uninterrupted and your moneyback will not get impacted if you chose to make the full payment within the stipulated time.

    Queries on usage of Other Platform propositions

    Can I Exchange my old phone while buying a new Device with Flipkart SmartPack?

    • Yes, you can exchange your old phone and buy a new Device with the Flipkart SmartPack. The value of your old phone will get adjusted against the upfront amount you pay for the new Device. Rest assured, at the end of the tenure, you will continue to get the money back on the full price of the new Device and not the reduced value.

    Can I use Buyback Guarantee while buying a new Device with Flipkart SmartPack?

    • Yes, you can use the buyback guarantee of your old phone while buying a new Device with Flipkart SmartPack. The promised buyback guarantee amount of your old phone will get adjusted against the upfront amount you pay for the new Device. You will continue to get the money back on the full price of the new Device and not the reduced value.
    • For Example. if you buy a Device of Rs.10000 with a Gold SmartPack of 100% moneyback, and use the buyback guarantee of your old phone of Rs.4000 while making this purchase, then you need to pay Rs. 6000 instead of Rs. 10000 upfront for the device along with the first month fees of the chosen SmartPack.
    • You will continue to get Rs.10000 money back at the end of the tenure as per your eligibility

    Queries on Activation & Usage of the Services in the SmartPacks

    What are the benefits and inclusions of the services in my Pack?

    • You can find the benefits, inclusions & highlights for each service by tapping on the service from within the Pack while selecting your plan.

    I already have some or all of the services in my Pack, what happens now?

    • If you are already an active user of a service which is included in your Pack, then either of the following two behaviours will take place as per the Service Partner:
    • (1) Additional month will get added on top of your existing subscription. I.e. If you have 4 months left in the existing subscription you will get 1 month added on top of the existing subscription every time you subscribe to Flipkart SmartPack.
    • (2) Your new subscription from Flipkart will run in parallel to your existing subscription i.e. if you have 4 months left in your previous subscription then you will have two subscriptions to the respective service till either of them expires.
    • You can find out the behaviour that each Service will take by tapping on the respective Service icon from your SmartPack.
    • You can also choose to activate the subscription bought from Flipkart on a different activation id (mobile number or email id as applicable) than where the existing subscription is already running.
    • Alternatively, you can speak to the respective service provider to pause or deactivate your existing service and continue to enjoy the service through Flipkart.

    When & How will my plan get activated?

    • You will be able to activate your plan once your Device is delivered. You can visit ‘Flipkart SmartPacks’ section from ‘My Orders’ section on Flipkart to view & activate the services you have subscribed to. The validity of the services will begin from the date of pack activation.

    I have an existing subscription of some or all of these services. Can I still buy this pack?

    • Yes, you can buy & activate the pack irrespective of whether you are a New or an Old user of these Services. However for some services, your SmartPack subscription may run in parallel to your existing subscription.

    Can the service offering change in between the tenure?

    • Each service offering is managed by respective service providers only and is subject to change at any point of time. Flipkart will not be responsible or liable for any such change & Customer has to reach out to the respective provider directly only for grievance redressal for such concerns.

    Where can I find the Terms & conditions for the respective services?

    • All the services under the Program shall be subject to their respective terms and conditions. Please refer to the terms and conditions of the individual Services of the Program for detailed understanding.

    When will the services in my plan get activated?

    • All services in your plan can be activated after the delivery of your mobile Device. You need to provide details of email ID or phone number where you want the services to be activated, after placing your order. Once these details are provided, the services will automatically get activated on delivery of your mobile Device.

    How do I activate the services?

    • You can access services in your Flipkart SmartPack by clicking on the Flipkart SmartPack Logo on My Orders.
    • On the Flipkart SmartPack Details Page, you can click on “Activate” or “Start Activation” to start activating your services. You will need to provide email and/or phone number details for each service to activate it.

    Service not available in my area

    • In case a given service is not available in your area temporarily, please contact the service provider regarding the same.

    I am unable to use the service

    • In case a given service is not working or you are unable to use the same even though it has been activated on your Flipkart SmartPack, please contact the service provider regarding the same.

    I want to pause a service

    • At the moment, we do not support a pause on your Flipkart SmartPack.

    I want to change the account where service is activated

    • At the moment, we do not support changing the account on which a given service has been activated during the course of your Flipkart SmartPack.

    Do I have to pay for services in advance?

    • Yes, Flipkart SmartPack is a prepaid construct. You will be paying the charges for the first 30 days of usage at the point of purchase of your Device. This will enable you to use the services for 30 days from the day of delivery of the services. Similarly, on a monthly basis, you will be able to use the services by paying for the same whenever a bill gets generated.

    If I do not use a service, will I get a refund for it?

    • As part of Flipkart SmartPack, you have unlocked access to all services that are part of it. You can enjoy services during the tenure. There will not be a refund if you do not use a particular service in a given month.

    Can I start the services before the Device gets delivered

    • No, Flipkart SmartPack services can be used only after the Device gets delivered. However, you can provide details of email ID or phone number where you want the services to be activated, after placing your order. Once these details are provided, the services will automatically get activated on delivery of your mobile Device.

    Can I defer starting the services? Will I pay only when the service is activated

    • Flipkart SmartPack will be activated when the Device gets delivered. You will be charged based on a 30 day cycle from that day onwards. You can enjoy services from this point onwards. For the purpose of this program, one month equals thirty days and 12 months equals 360 days.

    Can I choose where to activate the services? Will all services be activated on my flipkart mobile number or email id.

    • We offer the flexibility to activate every service on an email ID/phone number of your choice. For example, you can activate one service on abc@gmail.com and the next service on xyz@gmail.com. However, you will not be able to change these throughout the tenure.

    Can I gift the services to a relative?

    • We offer the flexibility to activate every service on an email ID/phone number of your choice. For example, you can activate one service on abc@gmail.com and the next service on xyz@gmail.com. However, you will not be able to change these throughout the tenure.

    Is there any difference in the services offered by Flipkart and by service providers?

    • All services on the Flipkart SmartPack are provided by the respective service providers. On each plan, you can check the benefits being offered by the respective service provider on the Plan Details Page of that particular plan.

    Will my data be shared with service providers? What data will be shared? Can I choose not to share this data?

    • In order for our service partners to be able to render services on the Flipkart SmartPack, we need to share your personal information for them to activate the chosen services. Except for your name, mobile number, email ID and address/location on which you want the particular service to be activated, no other personal information is shared with the service partners. Without the same, we will not be able to activate services in your Flipkart SmartPack. Our service partners are subject to the terms between Flipkart and service partners which is no less protective than those set out in our Privacy policy. Flipkart does not review, monitor, approve, endorse or interfere with respect to processing and usage of the information provided directly by you to our service partners and Flipkart shall not be held liable for any breach.

    Queries on End of Tenure & Phone Return

    I want to give my Device back at the end of my plan tenure

    • Closer to the end of your Flipkart SmartPack, you will see an option on your Flipkart SmartPack details page that will enable you to return your Device back to us. You will need to share your bank account details for money back credit, pickup address and status of your Device. Once your Device gets picked up by a wishmaster, you will receive the money back credit in your bank account in 15 business days, subject to processing of transaction by the bank.

    Do not want to give Device back

    • Closer to the end of your Flipkart SmartPack, you will see an option on your Flipkart SmartPack details page where you can indicate that you want to retain your Device. You will still receive a partial moneyback, depending on your plan. You will need to share your bank account details for money back credit. Once you do this, you will not have the option to claim full money back by returning your Device.

    Device is broken or scratched

    • One of the benefits of Flipkart SmartPack, is that you can choose to return your Device as long as the Device switches on & we are able to verify your IMEI on the screen. Scratches or damages are covered under your plan. As part of raising your moneyback request, you can declare the state of your screen - whether it is broken or not. This will enable us to create a seamless pickup experience for you. Reporting that your screen is broken will not impact the money back that you are eligible for as long as the IMEI number is readable on the phone screen during phone pickup

    What condition of the Device will you accept

    • One of the benefits of Flipkart SmartPack, is that you can choose to return your Device as long as the Device switches on & we are able to verify your IMEI on the screen. Scratches or damages are covered under your plan. As part of raising your moneyback request, you can declare the state of your screen - whether it is broken or not. This will enable us to create a seamless pickup experience for you. Reporting that your screen is broken in no way, will impact the money back due to you.

    Do I have to give the Device box back

    • Yes, you shall have to give the Device box back during the Device return. In case the Device box is not returned, Rs.500 will be charged.

    Do I have to give the Device charger back

    • Yes, you shall have to give the Device charger & all Device accessories back during the Device return. In case the Device charger is not returned, Rs.300 will be charged.

    Do I have to show the Device bill also

    • It is not mandatory to share your Device bill while returning the Device.

    Can I extend my plan or services in my plan

    • We currently do not support extending your plan or services in your plan beyond the plan tenure you had signed up for at the point of purchasing the Device.

    Will I get any value for my Device at the end of the tenure over and above the promised 100% moneyback

    • You will get the committed %age moneyback as part of your plan when you return the Device back to Flipkart. For example, if your Device was purchased on a 85% money back plan, you can return your Device to get 85% back on your Device price. If you purchased a 100% money back plan, you can return your Device to get a 100% money back on the Device price.

    Where will I get my money back

    • You will get the committed %age moneyback as part of your plan when you return the Device back to Jeeves. For example, if your Device was purchased on a 85% money back plan, you can return your Device to get 85% back on your Device price. If you purchased a 100% money back plan, you can return your Device to get a 100% money back on the Device price.

    How much moneyback will you get - if you return Device, if you keep device, if you lose Device

    • The %age moneyback you receive depends on your plan. For example, if your Device was purchased on an 80% money back plan, you can return your Device to get 80% back on your Device price. If you purchased a 100% money back plan, you can return your Device to get a 100% money back on the Device price. In case you lose your Device, you will not be able to claim your money back. In case the phone is lost / stolen in between the tenure and you have completed the tenure by paying subscription fees for all months, then you can choose the moneyback applicable for the 'keep Device’ option for your respective tier as given in the table provided below. In case you keep your Device, depending on the plan, you will receive a partial moneyback of your Device cost.

    Plan

    Return Device

    Keep Device or Device is non-returnable

    Flipkart SmartPack Gold - 100% Moneyback

    100% Moneyback

    60% Moneyback

    Flipkart SmartPack Silver - 80% Moneyback

    80% Moneyback

    40% Moneyback

    Flipkart SmartPack Bronze - 60% Moneyback

    60% Moneyback

    20% Moneyback

    Can I receive the money back in a different bank account?

    • We will credit the money back in the bank account that is shared by you at the end of the tenure. Please validate the same. Moneyback once credited cannot be reversed. The Bank account must be an Indian bank account and compliant with KYC requirements. The Bank account must belong only to you only and not to anyone else. Jeeves in its own discretion may not transfer the moneyback amount, if the account details provided by you are suspicious and/or are likely to be engaged in unlawful activities and/or KYC compliance is not completed. Jeeves shall not be responsible for any transaction failures/deficiency in services at the end of the bank. Jeeves does not verify the account details at its end, if the details provided by you are incorrect/incomplete, Jeeves shall not be responsible for such transactions and/or shall not be liable for any claims from the customers. If Jeeves is unable to make the deposits in the bank account due to any reasons whatsoever, it may in its sole discretion choose to provide the money back through gift vouchers.

    When do i have to return the Device

    • You can choose to return the Device in the last month of your plan tenure i.e. in your 12 month plan, you can choose to return the Device after month 11 and in a 18 month plan, you can choose to return in after month 17.

    I have changed my location, can I still return my Device?

    • You can choose to return the Device from any address where Flipkart/Sellers of Flipkart offers device pickup or product exchange facility.

    Queries on Monthly Repayment for My SmartPack

    When do I need to pay my bill

    • You need to pay for your SmartPack bill every month as per the due date generated for the bill. The due date will be set for 20 days after the plan is first activated.

    Payment modes available to pay bill

    • You can pay the bill using any payment method except Cash on Delivery & Easy Monthly Installment.

    I am unable to pay my bill

    • Please ensure you are making the payment using a prepaid payment method and that you haven’t paid the bill already. Please contact Flipkart customer care if you are still not able to make the payment.

    What if I dont pay my bill by the due date? Can I pay the bill after the due date?

    • In case you forget to pay for the SmartPack by the due date, we will send you a reminder to make the payment and will allow you to continue on the subscription by paying a late payment fee within 19 days from the due date; your subscribed services will continue uninterrupted and your moneyback will not get impacted if you chose to do so. In case you do not pay the bill with the late fees in the 19 day grace period, your access to the services will be terminated and your whole moneyback amount will be forfeited.

    Can I pay my Flipkart SmartPack monthly bill in advance

    • Unfortunately this facility is currently not available.

    I did not pay my bill and services have been stopped

    • If your access to services has been revoked, then you have exceeded the grace period of 19 days provided to you to pay your SmartPack monthly bill. Because of this, your SmartPack plan has been deactivated and your Money Back has been forfeited. Unfortunately this cannot be undone.

    Why is a late fees levied for me

    • You have not paid your monthly SmartPack bill by the due date therefore a late fee has been levied. You can continue your subscription to SmartPack by paying the bill with late fees within 19 days from your due date. Rest assured, your Moneyback will not get impacted if you clear your dues.

    Plan Cancellation

    Will I get partial moneyback if I cancel my plan

    • No, you will not get any money back if you cancel your plan.

    Do I have to return the Device if I cancel my plan

    • No, you do not have to return your Device if you cancel your SmartPack plan.

    I cancelled my plan by mistake, how I can I restart my plan

    • You can restart the plan within 24 hours from the time you cancelled it. Simply go to the Flipkart SmartPack Section from My Orders and click on “Undo Cancellation”.

    Is there any cancellation fees

    • No, there are no cancellation fees applicable.

    Queries on Device Return and/or Replacement

    I want to return my Device, what happens to my plan?

    • Returning your Device depends on Flipkart’s return policy for that particular Device. In case, you choose to return your Device, your 100% Money Back plan and all applicable services will be terminated too. Return of the Device must be made within the return period and as per the return policy of Flipkart.

    I want to replace my Device, what happens to my plan?

    • In case you are facing some issues with your Device, you can go ahead and request for a replacement as per Flipkart’s Replacement Policy. You can continue enjoying services on your plan and the 100% Moneyback will be applicable on the replacement Device.

    I want to return my plan but keep my Device

    • Unfortunately, you cannot return a plan alone once it is bought.

    Queries on Complimentary Offer Coupons & Trial Codes

    What are these coupons

    • These offer & trial codes are being given to you free of cost for subscribing to Flipkart SmartPack. These offers can vary every month.

    When & Where will I get these codes

    • You will receive the complimentary coupon codes in your registered email id by 15th of the next month from the month of purchase.
    • E.g. If you purchase SmartPacks on 3rd January, then you will get an email with the complimentary codes on or before 15th February.

    I did not get the codes. What can I do?

    • Please check if you are eligible to receive codes as per the timeline given in above point. If yes, please check your Promotions / Updates / Spam folder for the email or search for the email with the subject line: ‘Complimentary Coupons for your Flipkart SmartPack Purchase'.

    I received coupon codes but they are different from the offer running now on Flipkart

    • Offers and coupons may vary every month. You will receive the codes as per the offer that was running in the month of your purchase.

    How can I use these coupons & offers

    • You can use these coupon codes at the respective partner’s app / website or retail store as per the t&c mentioned against the offer in the email sent to you with the codes.

    My coupon code is not working. What can I do

    • Please check if you have followed all the steps to redeem and the T&C for the offer. Please check that the code’s validity has not expired. Please reach out to the respective partner if the Code is still not working.

    My coupon code expired what can I do

    • Unfortunately, a code once expired can’t be used or reissued.

    Can I use these coupon codes on my registered Flipkart Email Address or mobile number only?

    • No, these codes are not linked to your Flipkart account in any way and can be used using any other account as well.

    Will I get complimentary coupon codes for every SmartPack that I buy?

    • Yes, however you can only get one set of complimentary coupon codes per month.
    • E.g. If you buy 2 Devices with SmartPacks in January, you will get 1 set of coupon codes. If you buy 1 Device with SmartPack in January and another Device with SmartPack in February then you will get 1 set of coupon codes for each purchase.

    Is there any difference in the offers between a gold, silver or bronze tier

    • No, there is no difference in the complimentary coupons and offers given along with any of the tiers.

    I do not have an email id. How can I receive the codes?

    • Unfortunately, there is no other way to receive these complementary codes except via email and it is mandatory to register your email address before order placement.

    Service Specific FAQs

    Complete Mobile Protection

    How do I activate the service?

    • The policy auto-activates within 24 hours of delivery of the mobile phone. No setup or registration required

    What is covered under the 12 month pack?

    • Covers 1 claim for broken screen, liquid damage, or any other physical damage and unlimited claims for manufacturing defects for 12 months
    • Brand authorized spare parts used for repairs
    • Door-step pick-up and drop of Covered Product with delivery commitment of your repaired device within 10/15 business days (basis pincode)
    • Does not cover Loss or theft or burglary of the Covered Product

    What is covered under the 18 month pack?

    • Covers 1 claim for broken screen, liquid damage, or any other physical damage for 12 months and unlimited claims for manufacturing defects for 18 months
    • Brand authorized spare parts used for repairs
    • Door-step pick-up and drop of Covered Product with delivery commitment of your repaired device within 10/15 business days (basis pincode)
    • Does not cover Loss or theft or burglary of the Covered Product

    How do I raise a claim?

    • Call on 1800-425-365-365 or 1800-102-5365 and share the details of your damage
    • Share the documents requested by the executive
    • Device will be picked up for repair from your doorstep and delivered within 10/15 days of pickup - refer to the policy document for details

    Can I get my device repaired myself and claim the repair amount?

    • No. The device needs to be repaired by raising a claim with Jeeves and following the repair process. Unauthorized repairs will lead to rejection of pickup at the end of tenure

    I have an in-warranty issue, can I get it repaired from the brand?

    • Yes you can get the device repaired from a brand authorized center. However, if the brand offers a replacement, the device will not be eligible for pickup at the time of completion of the tenure

    What will happen if Jeeves is not able to repair my device?

    • In cases where Jeeves is not able to repair/replace the device, a refund amount will be issued to you. Please check TnCs for details

    How do I reach customer care?

    • Call on 1800425365365 for any assistance needed on your policy.
    • For escalations, please write to escalations@jeeves.co.in

    How will I know where my device is once picked up?

    • You will get timely updates on the proceedings with your device on your registered mobile number. However, you can choose to change this number at the time of claim registration

    Zee5

    Details of Customer offering

    • HiPi Video, Latest Movies, Premium Originals, ZEE Channel shows, Before TV, Web Series, News on ZEE5. ZEE5 offers an exhaustive array of content; with 90+ live TV channels and 1.25 lac+ hours of viewing across languages, making it a complete video destination for an enthusiastic cinema maven.

    Activation Process

    • 1M pack will be activated via an Activation API on user purchase from Flipkart

    Serviceability (pin codes, if applicable)

    • This service is valid within the boundaries of India only

    Account Setup

    • Visit www.zee5.com and sign in with your credentials
    • On the “Person” icon, there is a section of “My Account”. User can personalize his/her watchlist/reminder/subscription from the same section
    • There is also a “Language” section, from where the user can change his/her display language and preferred content language

    New vs Existing Subscriber Handling

    • For an existing user, the link will ask him to Sign In or Sign Up. The user can log in using his/her existing credentials. If he/she clicks on Sign Up and enters a pre-existing mobile number/e-mail, he will be shown a message saying that the same credentials already exist. He will then be re-directed to the Sign In page with an option for “Forgot Password”
    • For a new user, an account can be created using the Sign Up page. If he clicks on the Sign In page and tries with a previously unregistered mail ID/phone number, he will be prompted saying that such an account does not exist. He/she will then be redirected to the Sign Up page.
    • For users with any subscription pack already active, the same will continue to run in parallel to the bought 1M pack (feasibility to extend the validity to be taken up subsequently during product and user journey finalization).

    How to download user the service or download the app

    • User can go to the Google Play Store (for Android users) or to the iOS Play Store (for Apple users) and proceed with the download of the app. The search can be done in the search bar under the name ZEE5

    Other conditions

    • These Terms and Conditions shall constitute an agreement between ZEE5 and each user. By accepting and availing the Offer, the user accepts these Terms & Conditions as binding upon him/her.
    • This offer is non-negotiable and non-binding.
    • This offer is valid in India only.
    • This offer is not valid in conjunction with any other offers made ZEE5.
    • An existing ZEE5 subscriber may be entitled to avail this offer.
    • The interpretation and implementation of the Terms and Conditions shall be at the sole discretion of ZEE5
    • This offer is not redeemable for cash or credit and cannot be exchanged for any other product or service and has no residual value.
    • Apart from these Terms & Conditions, the user will also be bound by the Terms of Use, Privacy Policy or any such specific terms and conditions as provided by ZEE5 on their platform for using their services.
    • To the extent permitted by law, ZEE5 or its representatives, employees, directors, officers or agents, shall not be liable for any loss suffered or sustained, to person or property including, but not limited to, consequential (including economic) loss by reason of any act or omission, deliberate or negligent on the part of ZEE5 or its representatives, employees, directors, officers or agents.
    • ZEE5 reserves the right at any time and from time to time to modify/clarify or discontinue, temporarily or permanently, this Offer with or without prior notice due to reasons outside its control or otherwise (including, without limitation, in the case of anticipated, suspected or actual fraud).
    • ZEE5 reserves the right to add or delete any of the Terms and Conditions at any point of time at its sole discretion without serving any prior intimation to the users.
    • The invalidity or unenforceability of any part of the Terms and Conditions shall not prejudice or affect the remaining parts of the Terms and Conditions to the extent that it is severable.
    • ZEE5 shall not be responsible and/or liable in any manner whatsoever in case of any failed transaction as part of this offer not liable for any failure relating to technical, hardware, software, server, website, or other issues of any kind to the extent that these may prevent the user from participating in this offer.

    Legal Disclaimer:

    • This offer is governed by the laws of India and any disputes arising out of or in connection with this Offer will be subject to the exclusive jurisdiction of the courts at New Delhi.
    • All terms and conditions related to ZEE5 service shall be as per the Terms of Use available on ZEE5 platform.
    • For any assistance or queries related to ZEE5 service please email us at support.in@zee5.com

    Definitions

    • Certain words in this TERMS have a specific meaning and are explained below for YOUR easy understanding:
    • `Application` means the ZEE5 application owned by ZEEL to provide the Content on Devices, which is available on various platforms such as iOS, android and supported web browsers etc.
    • `Content` means all text, graphics, images, music, software, audio, video, information or any other materials available on ZEE5.
    • `Devices` means any and all internet enabled devices like smart phones, tablets, laptops, desktops, etc. which are compatible with and have access to the Internet.
    • `ZEE5` means ZEE5 website,www.zee5.com, ZEE5 mobile web , and any other future variations or domain, Application and any present and future means and modes to offer Services.
    • `Internet` shall mean the system making use of the TCP/IP software protocols known as the internet or the worldwide web whatever the communications links may be which connects the user (including by way of fixed, mobile, DSL, ISDN, UMTS WiMax or other broadband links) including any developments in such protocols or any other protocols which may be developed which give equivalent, reduced or enhanced functionality compared with such protocols.
    • ‘Subscription Package` means a combination of one or multiple live tv channels, video on demand, TV shows, movies, music or any other Information or entertainment based Content priced at a specific amount decided by ZEEL at its sole discretion.

    Eligibility

    • Unless otherwise specified, ZEE5 is available for individuals who have attained the age of majority in their jurisdiction. In the case of India, this service is restricted to Users who are aged 18 years or older. If You are under the relevant age of majority in Your jurisdiction, You may only access the Site and the Services only in accordance with applicable law which enables a minor in your jurisdiction to access such a service. In India, by browsing or downloading and/or installing and/or using the ZEE5, YOU represent and warrant that YOU are 18 years of age or older and in case YOU are less than 18 years of age, YOU have taken consent of YOUR parent or guardian.
    • SOME CONTENT OFFERED ON THE SITE MAY NOT BE SUITABLE FOR SOME VIEWERS AND THEREFORE VIEWER DISCRETION IS ADVISED. ALSO, SOME CONTENT OFFERED ON THE SITE MAY NOT BE APPROPRIATE FOR VIEWERSHIP BY CHILDREN. PARENTS AND/OR LEGAL GUARDIANS ARE ADVISED TO EXERCISE DISCRETION BEFORE ALLOWING THEIR CHILDREN AND/OR WARDS TO ACCESS CONTENT ON THIS WEBSITE. Your access to and use of the Services is subject to these Terms of Use, Privacy Policy and all applicable laws, rules, and regulations.

    How to reach Customer Care

    Any Important Links

    DocsApp

    What is DocsApp Gold? And why should I buy it?

    • DocsApp Gold is an online doctor consultation membership for your full family. It offers unlimited free doctor consultations on DocsApp for a whole month for your full family.

    What are the benefits of DocsApp Gold?

    • Unlimited Free Consultations Free For Full Family. One-time fee.
    • Free consultations for all your health problems.
    • Free delivery of medicines & up to 20% OFF.
    • Home sample pickup for lab tests & up to 60% OFF.

    Can I get a free consultation in every department?

    • DocsApp Gold is applicable for all the 20 departments.

    Will I get a refund if I am not satisfied with the membership plan?

    • DocsApp guarantees 100% refund if you are not satisfied.

    Are there any more benefits to DocsApp Gold?

    • More benefits will be added soon. Some of these are discounts on clinic visits, surgeries, etc.

    With DocsApp Gold, can I get free consultations for my mother and father?

    • DocsApp Gold is free for your full family. Therefore, everyone in your family (mother, father, brother, sister, wife, grandma, grandpa, etc.) can get free consultations.

    Which all cities' are medicines and health checks serviceable?

    • We are currently catering to 95% of cities in India for medicine delivery and covers more than 1000 cities for Health check and lab test.
    • You can check the serviceability by entering the city/pincode on the app.

    How to reach Customer Care

    • In case of any offer related queries kindly contact:
    • Contact Number: 080-395-12340 | Email Id: support@docsapp.in

    How to report customer grievance: The customer can call or drop an email.

    https://www.docsapp.in/webviews/FAQMobile/

    Healthify Me

    Partner FAQs:

    Details of Customer offering

    • Monthly subscription of HealthifyMe’s Smart Plan. Get Customizable Diet & Workout Plans & Ria, your personal AI Nutritionist.

    Activation Process

    • You will receive a unique activation code for your Smart Plan by SMS.
    • Download the HealthifyMe app & sign-up with the same phone number.
    • Go to the hamburger icon on the top left (three horizontal lines) & click on “Activate Plan”.
    • Enter the unique activation code received on SMS and your plan will get activated.

    Serviceability

    • Our services are available all over India.

    Account Setup

    • Download the HealthifyMe app & use the same phone number to sign-up on the app.

    New vs Existing Subscriber Handling

    • If you have already purchased HealthifyMe Smart Plan, you cannot avail this offer.

    How to download user the service or download the app

    • Go to Google Play Store on your mobile phone & search for “HealthifyMe”.

    How to reach Customer Care

    Practo

    What is Online Doctor Consultation?

    • Online Doctor Consultation or Online Medical Consultation is a method to connect patients and doctors virtually. It is a convenient and easy way to get online doctor advice through video call, chat, phone call.

    Are Practo doctors who conduct online consultations qualified to consult patients online?

    • Practo follows a strict verification process for every doctor providing online service. They are well qualified doctors and their necessary documents and medical council registration certificates are thoroughly verified. All qualifications are as per the Medical Council of India guidelines. Practo has the soft copy of all degrees of doctors and medical council registration certification in its repository.
    • For more details please refer to:
    • https://www.practo.com/bluebook/india

    What services are available?

    • The following services are provided in the health plan:
    • Instant Video/Audio/Chat consultation with a qualified specialist doctor across 21 specialities
    • Medicine Delivery at home with flat 20% discount applicable on every order (pay per use)
    • Lab Tests and Health Check-ups (Home sample collection) with flat 20% discount applicable on each booking (pay per use)

    What are the benefits for these services?

    • Instant online video/audio/chat consultation with a verified specialist doctor
    • 3-day follow up consultation window with the same doctor post initial consultation
    • Digital prescription (can be used in a physical pharmacy or any e-pharmacy including Practo)
    • Option to buy medicines and book diagnostic tests and get home delivery and home sample collection respectively.

    Can my family members avail this facility?

    • Yes, this facility is extended to family members as well (self + 3 adult family members). The customer needs to add his/her dependents on the health plan post activation. The same can be enabled via the family member section inside the Plus Membership page on the Practo app.
    • Each adult family member will get a separate login with his/her own phone number.

    How many consultations can I get in a year?

    • A customer and his family is eligible for 7 instant video consultations per month.

    What is the customer care number?

    • The customer can reach out to support via the Chat Support option available on the Practo App. This facility is available 24x7.

    • Process:

      • Open the Practo App and click on the Plus Membership Card
      • Click on Support
      • Start your chat with a support member (less than 5 minute first response TAT)
      • If the issue/s cannot be resolved on chat – support team will arrange a call back

    Can family member get the discount on lab test and medicines?

    • Yes

    How can I get this facility?

    • Activate the plan from Flipkart
    • Post activation, a confirmation e-mail and SMS will be sent on the registered phone no. and e-mail
    • Download the Practo app from Apple Store or Google Play store (www.practo.com/health-app)
    • Login with the registered phone no. on Practo.
    • After logging in, you will a see a membership card on the app home page
    • Click on the membership card to avail the benefits

    Can I choose the doctor of my choice?

    • Currently, we auto-allocate the doctor for you. We do show the list of doctors rostered for that day before the consultation. We have a no questions asked doctor change policy. So, if you are not happy with the allocated doctor - please reach out to Practo’s support team and we will get the doctor changed for you.

    Can I get consultation in a regional language?

    • Consultation is provided in 12 languages Viz. English, Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Malayalam, Punjabi, Gujarati, Assamese and Oriya.
    • If you wish to consult in any of the above-mentioned languages-
    • Please reach out to “Support”
    • “Support” shall provide the details about the doctor, time they are rostered on our system and a magic link along with the schedule of the doctor will be shared with the employee.
    • Please click on the link as per the available timings of the doctor to consult in the language of your choice.

    Is this app available in Android and IOS?

    • Yes, Practo app is available on both Android and iOS.

    What kind of online consultation can I do through the app?

    • Video/Audio/Chat with a general physician.

    Are there any timings during the day for using the online consultation?

    • The services are available 24X7 on all days.

    Does this cover Covid-19 consultation as well?

    • Yes

    Can I order over the counter (OTC) medicines without prescription through your app?

    • Yes

    What happens when I do not get a response from a Doctor?

    • In the most unlikely event that an online doctor does not respond, you can click on the help button to the right corner of the screen and seek change in doctor. You can also write to support@practo.com marking cc to shashank.a@practo.com and siddhartha.saha@practo.com.

    How to Add Family Members?

    • Please use the following steps on Practo App to add a family member:
    • Go to the family members tab on the Health Plan Home Screen.
    • Select the Adult/Kid that needs to be added.
    • Enter the details (phone no., name, e-mail and age of family member)
    • Confirm and Add

    • Please note:

      • Family members can be added anytime during the course of the entire membership
      • Family members once added cannot be deleted during the entire duration of the membership

    I have a personal retail plan purchased from Practo. Can I still make use of the corporate plan in addition to my existing retail plan?

    • A picker option comes in when clicked on the Practo Plus Tile, benefits from both the plans can be utilized by the customer.

    Curefit

    Details of Customer offering -

    • A Cure.Fit live membership gives you unlimited access to all Live classes and DIY (on demand) sessions across cult.live, eat.live, mind.live and pop.live. This includes unlimited access to fitness, dance, meditation, health video content and podcasts. A cure.fit live member has an all-access pass to celebrity masterclasses, ability to work out with friends and track their energy scores, and monitor their progress in the form of reports

    Activation Process

    • Activate your cure.fit Lice subscription on Flipkart
    • Download the cure.fit app from your Mobile / TV play store
    • Use this link alternately to download the app - https://cure.app.link/uHmL1flEecb
    • Create profile / Login to the cure.fit app via the same phone number provided on Flipkart
    • The subscription will be active from the date activated on Flipkart
    • Go to the “LIVE” section on the cure.fit app and enjoy your Fitness, Mindfulness and Recipe sessions

    Serviceability

    • Pan India

    Account Setup

    • Download the cure.fit app from your Mobile / TV play store
    • Use this link alternately to download the app - https://cure.app.link/uHmL1flEecb
    • Create profile / Login to app with simple phone number and OTP
    • Make sure to use the same phone number as listed on Flipkart while subscribing
    • New vs Existing Subscriber Handling
    • New User: The subscription will be active from the date activated on Flipkart
    • Old User: The subscription will start on the next day of expiry of existing subscription
    • How to download user the service or download the app
    • Download the cure.fit app from your Mobile / TV play store
    • Use this link alternately to download the app - https://cure.app.link/uHmL1flEecb
    • Other conditions
    • Create profile / Login to the cure.fit app via the same phone number provided on Flipkart

    How to reach Customer Care

    • write to hello@curefit.com or raise a ticket via the “Help & Support” section under your “Profile” on the cure.fit app

    Any Important Links

    Sharing all FAQ’s below for the customer

    What is a cure.fit live membership?

    • A cure.fit live membership gives you unlimited access to all Live classes and DIY (on demand) sessions across cult.live, eat.live, mind.live and pop.live. This includes unlimited access to fitness, dance, meditation, health video content and podcasts. A cure.fit live member has an all access pass to celebrity masterclasses, ability to workout with friends and track their energy scores, and monitor their progress in the form of reports

    If I buy the membership on one device, can I use it on another device?

    • Yes, if you login with your same credentials, you can use the cure.fit live membership on other devices. However, you cannot stream a class at the same time on more than one device.

    What are the services accessible to a cure.fit live member

    • A curefit.live membership gives you unlimited access to all Digital Live classes and DIY (on demand) sessions across cult.live, eat.live, mind.live and pop.live. This includes unlimited access to fitness, dance, meditation, cooking and health video content and podcasts. A cure.fit live member has an all access pass to celebrity masterclasses, ability to workout with friends and track their energy scores, and monitor their progress in the form of reports.
    • The membership does not include online personal training sessions, doctor or therapy consultations, or small group training sessions as well as non digital offerings of curefit.

    Can I transfer or pause my membership?

    • You cannot pause or transfer your curefit.live membership.

    What are LIVE Classes on Curefit?

    • LIVE classes let you experience the energy of a group fitness class, led by star trainers from the comfort of your home. We currently offer LIVE classes across fitness formats like Cardio, HRX, Strength & Conditioning, and Yoga across all 7 days of the week. To make the most of these classes, we recommend using the Energy Meter feature that will give real-time feedback on your workout and help you compete with others working out with you.

    I’m new to working out, are LIVE classes safe for beginners like me?

    • LIVE classes are tagged basis levels - beginner, intermediate and advanced. In case you are suffering through an injury, chronic pain or medical condition, we recommend checking with a medical expert before attending LIVE classes

    Can anyone else watch me or record my camera footage?

    • Not at all. We understand and respect your privacy which is why no one but you can see your camera footage - not even us! We do not store or use any of your camera footage.

    What devices can I access live classes with Energy tracker on?

    • Mobile devices with 2 GB RAM, Works with chromecast, laptop, and mobile devices

    Do I need equipment to attend LIVE Classes?

    • Most of the classes feature bodyweight workouts which means you won’t need equipment or free weights.

    What are the types of workouts featured in LIVE classes?

    • Most of our workouts are no-equipment routines across fitness formats like strength, cardio, yoga, HRX and more. We recommend you wear comfortable shoes and keep a napkin and water bottle handy.

    Do I need an internet connection to attend a LIVE class?

    • Yes, you need an internet connection to use live classes. We recommend a minimum 2 MBps connection for the best viewing experience.
    • You will also need to ensure that your device is adequately charged and you have good network connectivity to attend LIVE Classes

    Where can I see the list of all upcoming classes?

    • You can see all the upcoming and ongoing LIVE classes on the cult.live page.

    Can I attend a LIVE class anytime I want?

    • You can attend a LIVE class only at the time of the scheduled telecast. We run multiple repeat telecasts across the week at different time slots. You can book a slot convenient for you and attend them

    How can I cancel the LIVE class I’ve subscribed to?

    • You can cancel the class you’ve subscribed for by clicking on the CANCEL button on your upcoming class widget.

    My class is not loading, what should I do?

    • We request you to give it a couple of seconds and if the session still does not load, we recommend you close the app, check your internet connection and try again.
    • If you still face issues, please reach out to us via the support option in the cure.fit app/website (Home > Profile > Support)

    My network/internet connection dropped, can I rejoin the session from where I left?

    • Yes, you can rejoin the session. However, since the session is streamed LIVE, you will join the session at the point it has progressed at that time.

    Medlife

    Details of Customer offering :

    • By choosing the Medlife Advantage Program, customer becomes a premium subscriber and can avail benefits and freebies worth Rs 2600 on their medicine purchases.

    Activation Process :

    • Customer can select Medlife Advantage Program in the Flipkart Subscription Bundle. Post this medlife will automatically activate the benefits on customer’s mobile number and user can avail the benefits on every transaction with Medlife.
    • Serviceability : Pan India (Pincode list attached)
    • Account Setup : Mobile Number (as unique userid) and signup through OTP/Password
    • New vs Existing Subscriber Handling : Handled through API..Parallel subscription will be running however Medlife services in FSP are superior hence essentially upgrading the customer.
    • How to download user the service or download the app : Through respective app stores
    • Other conditions – No
    • How to reach Customer Care : Contact 9620096200 for any queries

    • Any Important Links – www.medlife.com

      Activation Process

    • To activate the subscription through Flipkart subscription bundle the customer needs select Medlife Advantage in the bundle and complete the process at Flipkart.

    • Post that the customer can visit the Medlife app and place an order with Subscription already activated in the user’s registered mobile number.
    • At the time of order confirmation, the customer can opt for the subscription plan
    • Once the first subscription order is confirmed the customer will receive the subscription details over the SMS and the same can be accessed through Medlife app
    • The first order of the chosen subscription may go through doctor consultation and verification by Medlife pharmacist depending on the medicines/products chosen by the customer
    • Once subscription is activated the customer will automatically get the medicine delivered to their doorstep as per the frequency chosen by the customer

    Tinder

    Details of Customer offering

    • Access Tinder Plus with your 12 or 18 month FK Mobile subscriptions

    • Enjoy premium features like:

      • Unlimited Likes
      • Rewind
      • 5 Super Likes a day
      • 1 Boost a month
      • Passport
      • No ads

    Activation Process

    • User creates a Tinder account (if they do not already have one).
    • User receives a redemption code via email
    • User follows the link to redeem the code and activate the subscription

    Serviceability (pin codes, if applicable)

    • Pan-India

    Account Setup

    • User should create new account on Tinder or should be existing tinder user

    New vs Existing Subscriber Handling

    • For New user

      • For the first month the user should create a Tinder account and activate the subscription by redeeming the voucher code sent by email
      • Subsequent months, users for which Coda has received a redeem notification from Tinder will have their voucher redeemed automatically

    • Existing user

      • For the first month users should redeem the voucher code sent by email
      • If the user already has an active tinder subscription then the new subscription will be stacked and activated automatically after the existing subscription ends
      • Subsequent months, users for which Coda has received a redeem notification will have their voucher redeemed automatically

    How to download user the service or download the app

    • Available on Google Play Store and Apple App Store, simply search for ‘Tinder’

    Other conditions

    How to reach Customer Care

    Support Responsibilities

    • Non-Purchase and Redemptions Inquiries
    • After a subscription has successfully been activated, Tinder will be responsible for member questions pertaining to access of their Tinder account, subscription management, or other in-app-related queries. Please direct Tinder members to gotinder.com/FAQ.

    Purchases and Redemption Inquiries

    • Partners (selling party) will be responsible for all customer service requests related to payments, refunds, and issues with voucher codes or associated terms of purchase and redemption.

    Where do I go for additional support regarding purchases & redemptions?

    • Escalations for support that aren’t covered by the FAQ below, may be sent to promohelp@gotinder.com. Please have your support team send one email per support request. Tinder cannot support multiple requests in one email. Please do not attach any files (apart from a screenshot) to your email requests to promohelp@gotinder.com.
    • Note: promohelp@gotinder.com is meant for partner business use only. Do not share this email with Tinder members.

    What information should I collect from the member to submit a support request?

    • Please be sure to collect:
    • Your company name and contact information
    • The unique incentive code
    • Type and Length of incentive code (i.e., 6 Month Gold).
    • Country in which it’s being redeemed
    • Member’s Tinder-registered email address and phone number
    • Error message type (screenshot preferred)

    Any Important Links

    EROS NOW

    Details of Customer offering:-

    • Eros Now Premium is a month-to-month subscription. User will be able to instantly stream unlimited movies, TV shows, music videos, and Eros Now Originals from your computer, smart phone & supported streaming players & select Smart TVs.
    • This bundled subscription is applicable for subscribers of Flipkart Subscription Program.

    Activation Process:-

    • Once User activates the Eros Now service through Flipkart Subscription Program, User will receive Password from Eros Now on User’s registered email address. Username will be User’s email ID or Mobile number.
    • User will use Registered Email Address or Mobile Number along with Password to login to Eros Now service.
    • Serviceability (pin codes, if applicable):- NA
    • Account Setup:- User

    New vs Existing Subscriber Handling:-

    • User has a choice to log in with non-FSP credentials that was created prior (Non-premium or Premium) or log-in with FSP credentials (Guaranteed Premium Access).

    How to download user the service or download the app

    How to reach Customer Care

    • Email Support: support@erosnow.com

    How do I use Chromecast to watch Eros Now movies on TV?

    • To watch Eros Now titles on your TV using Chromecast:
    • Make sure your Chromecast and iOS or Android phone are connected to the same Wi-Fi network
    • Launch the Eros Now mobile app.
    • At the top of the app, tap the Chromecast icon in the navigation bar. If you do not see the Chromecast icon, close and re-open the app.
    • From the list of available Chromecast devices, select your device.
    • Find a movie you want to play and tap the Play icon.
    • Android users - make sure your captions are turned on in your phone's System Settings under Accessibility.
    • Note: some titles will not playback due to licensing and video protection requirements from title owner.

    • To stream movies from laptop to Chromecast, you must have:

      • Chrome browser installed
      • Install the cast button for Chrome browser for steps click the link - installing cast button on chrome browser
      • Be on the same Wi-Fi network as your Chromecast
      • Find a movie you want to play, select the cast button

    GAANA

    Details of Customer offering

    • Gaana Plus Benefits:
    • Ad Free Experience
    • Unlimited Downloads
    • Offline Playback
    • HD Music

    Activation Process

    The user should enter the same phone number/E-Mail Credentials as he has for Flipkart

    Serviceability (pin codes, if applicable)

    • Pan India

    Account Setup

    • NA

    New vs Existing Subscriber Handling

    • New Gaana Plus Users can start using the Subscription on an immediate basis
    • Existing Gaana Plus Users would get their Gaana Plus validity added on to once their current subscription ends

    How to download user the service or download the app

    • Download the app through the appstore or playstore

    How to reach Customer Care

    You can reach customer care by mailing at feedback@gaana.com or chatting with our customer care representative on the app itself

    Any Important Links

    HOICHOI

    • Details of Customer offering – Under this offer Flipkart users can get access to entire catalogue of hoichoi inclusive of shows/movies/ music and more. For the duration mentioned in the Flipkart’s packages
    • Activation Process - User has to log in to hoichoi website or on the android/iOS app with the Mobile number enrolled on Flipkart and can start using the hoichoi services.
    • Serviceability (pin codes, if applicable) – India

    • Account Setup -Once the user successfully enrolls for the hoichoi services on the Flipkart platform, user is automatically created on hoichoi.

      • The user needs to go to www.hoichoi.tv or download the hoichoi android/iOS app and login using the mobile number enrolled on Flipkart.

    • New vs Existing Subscriber Handling - For a new user, Subscription via Flipkart being the only subscription plan will be mapped to the user

      • An existing hoichoi subscriber, purchasing the plan from Flipkart, will have 2 subscriptions in the Queue, and the subscription plan with longer time duration becomes the primary plan for the user.
    • How to download user the service or download the app – The user can download the hoichoi Android app from the playstore, or hoichoi iOS app from the iTunes store or visit www.hoichoi.tv

    Other conditions of the offer -

    • Subscription cannot be clubbed with any discounts/offers/promotion on the website/app/store
    • Get access to hoichoi Original Series and Movies including World Premieres, Classics and Blockbusters in Bengali and Hindi
    • Subscription duration will be provided as per Flipkart packages
    • This subscription is valid for India only
    • You can view your subscription status by logging into your hoichoi account followed by the “Settings” option
    • To stop the hoichoi services at any given point in time please reach out to Flipkart

    How to reach customer care

    • For Android app the user may click on the Menu option followed by Help and initiate a chat
    • For Ios the user may click on Menu followed by Contact Us
    • From the website, click on the chat symbol which is available on the bottom right of the screen and initiate a chat.
    • The user may also send us an email at support@hoichoi.tv

    Any Important Links –

    ZOMATO:

    DETAILS OF CUSTOMER OFFERING

    • Up to 25% extra discount on every delivery order (that’s over-and-above other deals)
    • Up to 40% OFF on the total bill on dining out (with no cap on discount, no min party size & no daily limits)
    • Priority delivery to ensure food reaches 15-20% faster during peak times
    • A wide selection of popular restaurants (including QSRs and many iconic chains)
    • ACTIVATION PROCESS - NOT APPLICABLE ; IT IS API DRIVEN
    • SERVICEABILITY - Available across India @ 20K + restaurant partners
    • ACCOUNT SET UP
    • Existing Users - Login using their registered username/phone number & password
    • New Users - Sign up using their email address & phone number.
    • NEW VS EXISTING SUBSCRIBER HANDLING
    • New users will be enrolled into the zomato pro membership on their date of joining the app.
    • Existing users will automatically get an extension from the date of expiry of their existing membership.
    • HOW TO DOWNLOAD THE APP
    • The app is available on Android (Playstore) & Apple (Appstore)
    • Android -
    • https://play.google.com/store/apps/details?id=com.application.zomato&_branch_match_id=864844918281730361
    • Apple - https://apps.apple.com/in/app/zomato-food-restaurant-finder/id434613896?_branch_match_id=864844918281730361

    OTHER CONDITIONS

    HOW TO REACH OUT TO CUSTOMER CARE

    ANY OTHER IMPORTANT LINKS

    Voot SELECT

    Details of Customer offering: Voot Select, the premium and exclusive service from Voot. Voot Select offers unrestricted, ad-free access to international content, live events, and thrilling Voot Select Originals, alongside features like watching episodes of/ the bigger blockbuster reality shows 24 hours before TV.

    • Account Setup :

      • Download the Voot app or go to www.voot.com.
      • Login or Register with Valid Credentials.
      • Enjoy Voot Select!
    • New vs Existing Subscriber Handling: A new user needs to register with valid credentials.
    • How to download the service or download the app: You can download the Voot App from the google play store on android or app store on ios.
    • How to reach Customer Care: Customers can write to support@voot.com

    Voot Kids

    Details of Customer offering: Voot Kids has a never-before combination of fun and learning, available in one safe & secure app. In addition to the world’s most popular video content, there are bestselling e-books, audio stories & games across 5 different skill domains for a complete entertaining & learning experience for your children.

    • Account Setup :

      • Download the Voot Kids app.
      • Login or Register with Valid Credentials.
      • Enjoy Voot Kids!
    • New vs Existing Subscriber Handling: A new user needs to register with valid credentials.
    • How to download the service or download the app: You can download the Voot Kids App from the google play store on android or app store on ios.
    • How to reach Customer Care: Customers can write to support@vootkids.com

    Hotstar VIP:

    • VIP Plan (Ad-supported plan)- At Rs.399 yearly plan, You can watch all the content as a Disney+ Hotstar VIP subscriber except for American shows and movies. Also Disney+ content will be available only in dubbed languages such as Hindi, Tamil, Telugu. To watch in English you will need to be a Disney+ Hotstar Premium subscriber. You will notice personalized ads while subscribed to this plan.

    Activation Process:

    Account Setup

    Existing Subscriber Handling:

    • In the case of an existing customer, a parallel subscription will get created.

    How to reach Customer Care:

    Any Important Links

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