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Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK)

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Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK) (English, Paperback, Agutter Claire)

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Author

Agutter Claire

Highlights

Language: English
Binding: Paperback
Publisher: IT Governance Publishing
Genre: Business & Economics
ISBN: 9781787783133
Edition: 1, 2021
Pages: 352

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Specifications

Book Details

Imprint	IT Governance Publishing
Publication Year	2021 August
Number of Pages	352

Contributors

Author Info

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge

University Books Details

Specialization

The official guide for the EXIN SIAM(TM) Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM(TM) Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge Prepare for your SIAM(TM) Professional exam and understand how SIAM can benefit your organization!

Dimensions

Width	19 mm
Height	297 mm
Length	210 mm
Weight	848 gr

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